Jeer Plastic World not so customer friendly

[matt.mackinnon]

I ordered a bunch of Alimilite products from Plastic World here in Toronto. Sadly their online order system is not tied into their inventory, so it said that had some Alumilite Metallic Powder 1 oz in Pearlescent colour in stock.

After ordering it and paying for it through Paypal, I get a phone call from them telling me that they didn't have any stock and could they remove it from my order. I agree'd and thought all was well. But for some reason they decided to charge me what looks like a restocking fee of 25% to remove this item they didn't have in stock.

Stuck having to phone a long distance number and get stuck on hold to need to request I get a proper FULL refund for this item. Sorry, but customer service should be your mandate if you want to stay in business.

 

[Brooks803]

Sorry to hear about your issues. They should have never done that in the 1st place.

check these guys out for mica powders...located in Canada

slice-of-the-moon

 

[nativewooder]

File a complaint with PayPal. It will be resolved quickly.

 

[matt.mackinnon]

The problem has been resolved. They did give me back the difference, and said they would look into what happened on their system. I posted here more as a heads up to anyone dealing with them to check their bill to make sure that all it right. We were talking about $2.34, but for me it was in principal, the amount doesn't matter.