jeff3285
Member
I called penn state ind for a replacement of an acrylic pen blank that had split,,after being told I needed to send a picture in to get a replacement which I did ,,I can't speak for other pen turners but I haven't been in the habit of lying to get something for 3.00,,,and there return policy isn't what they lead you to believe,,plus there shiping charges are way higher than other pen suppliers (woodturninz,,woodcraft,,amazon,,,,if you want a product penn state sells,,try to buy it else where,,,you will have better customer service plus the shipping is not nearly as high,,,try amazon first,,you will get it in 2 days with a no ask return policy and customer service is great...thank you for reading this,,,I hope I have helped someone not to be suckered in by this company's return policy or the speed of the shipping, ,,again,,thank you