I have to agree with CREID (and others supporting
PSI)
Is PSI my first choice? Not usually, but mainly because I am cheap and can quite often save a little on the product, a bit on the shipping, and get it quicker (plus I like to support the smaller vendors here and they are awesome). But I know that going in and it's my choice. The biggie is that if I can't find something anywhere else, I can usually find it at PSI.
Again, being cheap :redface: (and doing this as a hobby and not a business -- yet -- so I can afford to wait), I try to shop with enough time to use the slowest shipping so I can pick the $5.95 economy PSI shipping. I must admit, though, to getting rather frustrated towards the end of the second week and still not seeing the package (it takes a PSI economy shipment up to two full weeks to get to me here in Southern CA as it gets sent USPS ground) but, again, I knew that would be the case when I placed the order.
I have had to contact their customer service a couple of times in the past and have been treated very well every time. On my most recent order, I ordered a blank with a part number in the form xxxx10x and the picker must have had dyslexia -- I got xxxx01x (the same type of blank in a different color). I contacted them and within a minute the proper blank was being sent at no charge and via 2-day express! In that same order (in fact the reason I placed the order), I ordered a new kit that wasn't available anywhere else and completely forgot about getting the proper bushings. Unfortunately I didn't realize this until after the aforementioned blank was shipped or I might have been able to buy the bushings and have them throw them in the same package but I just got off the phone with them and they are sending the bushings for $3 shipping!
So, anyway, short story long, I agree that PSI occasionally has issues (like any other vendor) but I am happy with the way they have responded when it has happened.
My biggest complaint about ordering from PSI is that I don't get any candy!!