I have one. Picked it up at a Rockler that got them in in time for Black Friday (for the 10% off), before the official release.
I have turned a single pen on it, because of life circumstances - mainly what I am leaning towards being an allergic reaction to cocobolo right before I got the lathe, followed by Christmas, then end of the year (day job stuff), and a few other things. I am looking forward to getting out there and using it soon, though.
I did get a chance to test out the customer service -
When I got it home and put together (about a week after purchase, I didnt really go into the little shop because of the reaction), the speed control just did not work at all. I sent an email on Friday, and did not hear back. On Wednesday afternoon I called and their tech team had gone home, the CNC sales guy that answered was no help (apparently well divided groups, no issues there). I got a reply on Thursday, and the rep was quick to reply after that. After letting him know the issues, he confirmed my suspicion that it was a control board issue, and they wanted a receipt to send the part out. Silly me forgot I put it in my wallet, and not with the tool, but I was able to drive back to the store (about 150 mile round trip, though) to get a print out of the transaction, which Laguna accepted, and I had the new board about 4 days later. They sent me instructions on how to replace (pretty simply, did not need instructions), and we were back in business in about 5 minutes.
I will be happy to answer any questions about it that you might not find online yet, but honestly dont know that I will be able to give any type of real hard use reviews for a while - I work in the financial world and tax time is upon us, and I have some honey-do and bigger projects I need to get done in my short term "spare time" as well.