Russianwolf
Member
My wife lists purses on ebay all the time and accepts paypal. A week ago, a customer wasn't satisfied with the size of a bag that she purchased, and wanted a refund. The measurements of bag were listed in the listing plainly and note saying that we only accept returns for gross misrepresentation. From her email "It is much smaller than how it is represented in the picture. I am looking for a large bag."
She filed a claim on paypal saying the bag wasn't as described, holding the amount of the bag from our account. I responded saying that the item was as described and that we would not accept the return. After three days with no response from her, I upped the claim to a dispute and provided paypal with all our emails and the listing.
Today I am informed that they have contacted the buyer to say that I will accept a return. That the listing didn't accurately describe the item.
I called them. I wanted to know what basis they used to reach their decision. The girl on the other end of the phone was pleasant enough and did look at it, but all she would tell me is that that was the decision made. I explained that I needed to know how they based the decision so that I could make my listings better and avoid this in the future. "We aren't able to disclose the reason for the decision". What?!?!?!?
As far as I can tell the buyer never replied to the dispute. You can see her issuance of the claim, you can see my denial of the claim, you can see my escalation to the dispute, and that's it. Nothing else.
So, I'm shopping for a new payment service as paypal won't back it's customers.
She filed a claim on paypal saying the bag wasn't as described, holding the amount of the bag from our account. I responded saying that the item was as described and that we would not accept the return. After three days with no response from her, I upped the claim to a dispute and provided paypal with all our emails and the listing.
Today I am informed that they have contacted the buyer to say that I will accept a return. That the listing didn't accurately describe the item.
I called them. I wanted to know what basis they used to reach their decision. The girl on the other end of the phone was pleasant enough and did look at it, but all she would tell me is that that was the decision made. I explained that I needed to know how they based the decision so that I could make my listings better and avoid this in the future. "We aren't able to disclose the reason for the decision". What?!?!?!?
As far as I can tell the buyer never replied to the dispute. You can see her issuance of the claim, you can see my denial of the claim, you can see my escalation to the dispute, and that's it. Nothing else.
So, I'm shopping for a new payment service as paypal won't back it's customers.