ashaw
Member
First of all CSUA has one of the best customer service departments I have ever worked with. This rant is about UPS. I place an order yesterday with CSUA with overnite UPS delivery. I have a project that needs done for the weekend. A customer of mine what 2 statesman pens for this weekend for a gift. I place the order with CSUA shipping overnite. Tracked the Shipment it said it was deliveried at 1:10pm today on my front door. Guess what not there. Called UPS she said it was deliveried and I told her it was not. She said to check the neighbors houses then call the shipper (CSUA).
I call CSUA and they would track the order. CSUA called and said it would be a number of hours before UPS can trace the order because they are waiting for a upload. Note not Next Day. The cost of shipping you would think UPS would do a much better job.
CSUA is sending out another order Over Nite for which I thank them. Should I receive the other package just have to send one back.
I will be telling my customers from now on 2 weeks for special orders. Never had I had a problem with USPS system.
I do not use FED-EX and noew I will not be using UPS unless forced to.
Nils if you are reading please give UPS on a course of good customer service because your company and AS have one of the best customer service departments. Thanks why I keep buy from these two vendors.
Sorry about the rant.
Alan
I call CSUA and they would track the order. CSUA called and said it would be a number of hours before UPS can trace the order because they are waiting for a upload. Note not Next Day. The cost of shipping you would think UPS would do a much better job.
CSUA is sending out another order Over Nite for which I thank them. Should I receive the other package just have to send one back.
I will be telling my customers from now on 2 weeks for special orders. Never had I had a problem with USPS system.
I do not use FED-EX and noew I will not be using UPS unless forced to.
Nils if you are reading please give UPS on a course of good customer service because your company and AS have one of the best customer service departments. Thanks why I keep buy from these two vendors.
Sorry about the rant.
Alan