CSUSA Excellent Service

[Fibonacci]

I purchased a handful of kits from CSUSA last week and promptly destroyed one. This was entirely my fault, as I was trying something new and just did it wrong.

I posted up a question about my process, asking for advice on how to prevent those problems on future projects.

Within a couple hours, I was contacted by a customer service person from CSUSA offering to replace both the blank and the parts that I damaged for free, plus throw in an accessory to help me be more successful.

Needless to say, I will definitely continue to order from them.

 

[lorbay]

They have always been good to me and I don't live in CONUS. but then since I joined IAP I have done most of my purchases on here.:wink:

Lin

 

[toolcrazy]

I agree with the great service. The pocket clip on a Jr. Retro was mis-manufactured and I emailed them telling them I don't know if I bought it from them or Lau Lau. But I had defective hardware. They said it didn't matter where I bought it, they would replace the hardware. I told them that I didn't want a replacement, I just wanted to let them know of the defect and I could easily fix it. They insisted and sent me the replacement, anyway. You can't get better service than that.

 

[toddlajoie]

Yep, they've replaced "defective" pieces when I was very clear that they were "user mismanaged"... Great customer service for such a large operation... (and they're doing $5 flat rate shipping for the next few weeks...

 

[bitshird]

Crafts USA is a great company and Darrell Nish is a stand up guy, I like doing business with them.