CSUSA Excellent Service

Signed-In Members Don't See This Ad

Fibonacci

Member
Joined
Feb 9, 2011
Messages
823
Location
Ridgecrest, CA
I purchased a handful of kits from CSUSA last week and promptly destroyed one. This was entirely my fault, as I was trying something new and just did it wrong.

I posted up a question about my process, asking for advice on how to prevent those problems on future projects.

Within a couple hours, I was contacted by a customer service person from CSUSA offering to replace both the blank and the parts that I damaged for free, plus throw in an accessory to help me be more successful.

Needless to say, I will definitely continue to order from them.
 
Signed-In Members Don't See This Ad

lorbay

Member
Joined
Jul 2, 2009
Messages
3,129
Location
BC. Canada
They have always been good to me and I don't live in CONUS. but then since I joined IAP I have done most of my purchases on here.:wink:

Lin
 

toolcrazy

Member
Joined
Dec 23, 2006
Messages
5,400
Location
Port Orchard, WA
I agree with the great service. The pocket clip on a Jr. Retro was mis-manufactured and I emailed them telling them I don't know if I bought it from them or Lau Lau. But I had defective hardware. They said it didn't matter where I bought it, they would replace the hardware. I told them that I didn't want a replacement, I just wanted to let them know of the defect and I could easily fix it. They insisted and sent me the replacement, anyway. You can't get better service than that.
 

toddlajoie

Member
Joined
Feb 6, 2010
Messages
1,725
Location
Feeding Hills MA
Yep, they've replaced "defective" pieces when I was very clear that they were "user mismanaged"... Great customer service for such a large operation... (and they're doing $5 flat rate shipping for the next few weeks...
 
Top Bottom