retrojim
Member
I thought I'd repeat my experience here. I posted in the casting subforum but this is a definite cheer for Alumilite customer service.
I decided to try casting blanks and bought a 2lb batch of Alumilite from my local Woodcraft this Saturday just to get started. I didn't notice until I got it home that the bag had Clear Part A and Clear Slow Part B. My local Woodcraft ran out of the 2 lb kits and won't have any in until next week at the earliest but they said they'd exchange my kit. They're also the only local place to buy it. So I emailed Alumilite and asked them if this was still usable. They replied immediately this morning and told me only the A part differs in Alumilite Clear, so what I really had was regular 7 min pot time Alumilite Clear. Then they said they were sending me a 2 lb kit of the slow free of charge so I could compare the two and see which one I liked best. I wasn't expecting that at all and really only asked them for information. I was expecting to have to return what I have to Woodcraft for a replacement once thy got more Alumilite Clear Slow delivered.
Kudos to Alumilite for going out of their way to make me happy. I'll definitely buy more of their products!
I decided to try casting blanks and bought a 2lb batch of Alumilite from my local Woodcraft this Saturday just to get started. I didn't notice until I got it home that the bag had Clear Part A and Clear Slow Part B. My local Woodcraft ran out of the 2 lb kits and won't have any in until next week at the earliest but they said they'd exchange my kit. They're also the only local place to buy it. So I emailed Alumilite and asked them if this was still usable. They replied immediately this morning and told me only the A part differs in Alumilite Clear, so what I really had was regular 7 min pot time Alumilite Clear. Then they said they were sending me a 2 lb kit of the slow free of charge so I could compare the two and see which one I liked best. I wasn't expecting that at all and really only asked them for information. I was expecting to have to return what I have to Woodcraft for a replacement once thy got more Alumilite Clear Slow delivered.
Kudos to Alumilite for going out of their way to make me happy. I'll definitely buy more of their products!