arizona silhouette

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mokol

Member
Joined
Nov 15, 2005
Messages
139
Location
ny.
unbelivable service from arizona silhouette.
i ordered on friday and got my order today {monday}
arizona to ny via usps
victor
 
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Kenessl

Member
Joined
Mar 1, 2009
Messages
79
Location
Oklahoma City, OK
I've ordered from Arizona Silhouette several times and have always had my order filled promptly. Once in a while, Bill will throw in a couple of free blanks in my order.
 

n7bsn

Member
Joined
Nov 30, 2005
Messages
26
Location
Keyport, WA, USA.
His shipment has been fast, but.... I ordered a set of the closed-end pen mandrels. The Baron (which I haven't used yet) and a 7mm. The 7mm is obviously much smaller and lighter
I started a run of 10 closed end caligraphy (dip) pens, got to pen five and found that the expansion part of the had broke.
So I wrote and asked if he had any reports of failure, or had I done something wrong.
Got no answer
Wrote again
Got no answer

Not impressed

TTFN
Ralph
 

Padre

Member
Joined
Dec 2, 2009
Messages
1,841
Bill has always given me good service. I think you will find that the positive comments will always far outweigh the negative ones when it comes to Bill and Arizona Silhouette.
 

OKLAHOMAN

Member
Joined
May 17, 2006
Messages
10,227
Location
Costa Rica
Haven't order from Bill in a while but have always gotten good and fast service, the only complaint I've ever had was he wouldn't pay my hospital bills for breaking every fingernail off in trying to open his packages:wink::biggrin:.
 

lwalden

Member
Joined
Nov 3, 2005
Messages
1,237
Location
Trophy Club, Texas, USA.
Haven't order from Bill in a while but have always gotten good and fast service, the only complaint I've ever had was he wouldn't pay my hospital bills for breaking every fingernail off in trying to open his packages:wink::biggrin:.
Roy, you ought to know by now, go straight for the sawzall........
 

bruce119

Member
Joined
Jul 30, 2007
Messages
2,977
Location
Franklin, NC, USA.
I order from Bill frequently. Shipping always been 2-3 days just as fast as anyone else. I have also spoke with him a few times easy to talk to. He is strict on his shipping and makes it clear if you order a high ticket item I suggest getting the insurance. Although I never had any shipping problems with anyone yet. I guess just good luck now I probably jinxed myself lol
 

its_virgil

Member
Joined
Jan 1, 2004
Messages
7,040
Location
Wichita Falls, TX, USA.
You should have given Bill a phone call. Emails often get shuffled to junk folders, overlooked, or just plain not seen. He has never failed to answer the phone when I;ve called.
Do a good turn daily!
Don





His shipment has been fast, but.... I ordered a set of the closed-end pen mandrels. The Baron (which I haven't used yet) and a 7mm. The 7mm is obviously much smaller and lighter
I started a run of 10 closed end caligraphy (dip) pens, got to pen five and found that the expansion part of the had broke.
So I wrote and asked if he had any reports of failure, or had I done something wrong.
Got no answer
Wrote again
Got no answer

Not impressed

TTFN
Ralph
 

PenMan1

Member
Joined
Jul 8, 2009
Messages
6,380
Location
Eatonton, Georgia
I think Bill works for USPS. I order on Monday, from Arizona. Wednesday, it is on my doorstep, in Georgia. I don't know how he could improve shipping.
 

turn4fun

Member
Joined
Mar 31, 2010
Messages
117
Location
Santa Rosa, CA
I've always had excellent service from Bill over the 2 plus yrs I've been making pens. Shipping is quick and prompt and accurate. Recently had a problem with some parts in a pen kit. Called and talked with Bill and got the problem resolved right away. By the way, that was the only problem I've ever had with an order from Ariz. Silhouette in the two plus years I've been ordering from them.
 

Parson

Member
Joined
Jun 10, 2009
Messages
798
Location
Houston, Texas
Zippy shipping. Always. And sometimes I get a free gift! Bill's great.

I just so wish he'd abandon that shopping cart program and web site design. I bet he could double his business inside a month or two if he'd let a professional design it and focus on what he does best... stocking excellent product and providing stellar customer service.
 

Freethinker

Member
Joined
Jun 26, 2007
Messages
275
Location
MO.
I have always had excellent service from Bill, and he sometimes throws in a free blank.

His shipping time is --to me-- unbeatable.

He gave me a DIW blank once that was awesome.
 

bking0217

Member
Joined
Oct 4, 2010
Messages
316
Location
Apopka, FL
I never have anything but great experiences with AS. Just yesterday, I needed to change something on my order after it had been submitted and they did it without hesitation. That's why I keep going back to them. They have outstanding customer service.
 

PenMan1

Member
Joined
Jul 8, 2009
Messages
6,380
Location
Eatonton, Georgia
Zippy shipping. Always. And sometimes I get a free gift! Bill's great.

I just so wish he'd abandon that shopping cart program and web site design. I bet he could double his business inside a month or two if he'd let a professional design it and focus on what he does best... stocking excellent product and providing stellar customer service.
Yep, Bill can ship product faster than I can find it and pay for it.

His shipping and customer service is as good as it gets. His website and shopping cart were designed by a drunk 3 year old. It really is pitiful and extremely user "unfriendly".
 
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leestoresund

Member
Joined
Oct 27, 2009
Messages
647
Location
Marietta, GA
Ya' know, Stan. Once I spoke with Bill a few years ago, when I first started using him. He was a little short with a newbie. Little tolerance for a simple question.
Since then I have had nothing but good dealings with him.
Just don't get him at a busy time.

Lee
 

PenMan1

Member
Joined
Jul 8, 2009
Messages
6,380
Location
Eatonton, Georgia
Ya' know, Stan. Once I spoke with Bill a few years ago, when I first started using him. He was a little short with a newbie. Little tolerance for a simple question.
Since then I have had nothing but good dealings with him.
Just don't get him at a busy time.

Lee

Bill is a little different. He is really short on "chit chat" and he believes what he believes. HE DOES, however respect your right to believe differently. In fact he fought to give us the right to disagree with him.

Bill served his country proudly for many years, in times when military (especially Marines) got no respect. He has always done what he said he would do, his pricing is fair and his shipping is as good as it gets.

IMHO, that makes him worthy of my little bit of business! I don't like his website. If find it hard to negotiate and cumbersome to check out. BUT, as long as Bill is in business, I will continue to business with him.

Respectfully submitted.
 

KenV

Member
Joined
Oct 28, 2005
Messages
4,721
Location
Juneau, Alaska.
And Bill is currently the Secretary for the Principally Pens AAW virtual Chapter that is getting started up.
 

designer

Member
Joined
Jan 23, 2011
Messages
380
Location
Washington, Michigan
I sent Bill an email with a question (from a newbie). I got a straight answer right away. It might not have been 4 paragraphs long, but to the point and honest. I will be ordering from him based on this one time contact.
 

kronewi

Member
Joined
Mar 27, 2011
Messages
531
Location
Newark, MD
I have always gotton good service from Bill and wouldn't hesitate to place an order from him in the future.

-Kevin
 

Rob73

Member
Joined
Feb 11, 2010
Messages
749
Location
Park Forest, Illinois
I've ordered a couple times when I first was looking for turning suppliers. I had no problems with the shipping and even got a little something extra in my box. However, I haven't ordered again for a couple years. I just can't deal with the extremely poorly designed website. I'm sure he loses many new customers over that design.
 

wolftat

Product Reviews Manager
Joined
Aug 19, 2007
Messages
5,353
Location
Trumbull, CT, USA.
Also looses a lot of business because he won't ship to Canada.

Pete
I have made the offer before and will make it again here. If you want to order from Arizona Silhouette and you are outside of the US, you can have the order shipped to me and I will reship anywhere in the world at cost. Bill's policies are his policies and while some don't like them, they are fair and very plainly written.
 

Padre

Member
Joined
Dec 2, 2009
Messages
1,841
Also looses a lot of business because he won't ship to Canada.

Pete
I have made the offer before and will make it again here. If you want to order from Arizona Silhouette and you are outside of the US, you can have the order shipped to me and I will reship anywhere in the world at cost. Bill's policies are his policies and while some don't like them, they are fair and very plainly written.
Now that's a really great offer.
 

Curly

Member
Joined
Nov 20, 2010
Messages
3,359
Location
Saskatoon SK., Canada.
I have made the offer before and will make it again here. If you want to order from Arizona Silhouette and you are outside of the US, you can have the order shipped to me and I will reship anywhere in the world at cost. Bill's policies are his policies and while some don't like them, they are fair and very plainly written.
I appreciate your offer but as he doesn't want to sell to us I am quite content to spend my money with those who will.

Thanks
Pete
 
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Andrew_K99

Member
Joined
Feb 17, 2011
Messages
1,571
Location
Waterdown, ON, Canada
I've ordered a couple times when I first was looking for turning suppliers. I had no problems with the shipping and even got a little something extra in my box. However, I haven't ordered again for a couple years. I just can't deal with the extremely poorly designed website. I'm sure he loses many new customers over that design.
There are a few vendors on here where I have looked at their sites and went :eek: and moved on to another site. They're either poorly laid out or I can't find the information I want.

I have made the offer before and will make it again here. If you want to order from Arizona Silhouette and you are outside of the US, you can have the order shipped to me and I will reship anywhere in the world at cost. Bill's policies are his policies and while some don't like them, they are fair and very plainly written.
I appreciate your offer but as he doesn't want to sell to us I am quite content to spend my money with those who will.

Thanks
Pete
I second Curly's opinion. As it is his policy not to deal with us he'll not receive my business through others. Why a vendor would ignore Canada is a poor business choice IMO, it could mean a 10% increase in business.

AK
 
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