Disappointed

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DozerMite

Banned
Joined
Jun 26, 2007
Messages
1,568
I purchased my QCTP from LMS and waited anxiously for a week. When it arrived, the sleeve for the post was too large and didn't fit inside the post.
I thought maybe I was doing something incorrectly (pretty self explanitory assembly), so I called them.
I spoke with Chris and he said he would send the replacement parts. Their site said I should receive an email with tracking info.
I haven't received an email and almost a week later... still no parts.
I would have thought that a defect would warrant better attention than this. Customer service:bad:

I think my money may be better spent elsewhere.

Although I shouldn't have to check-up on a defective part replacement that has already been paid for....
I am going to contact them again.
 
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omb76

Member
Joined
Jan 1, 2009
Messages
711
Location
Cartersville, GA
What is a QCTP and who is LMS? I'm sorry to hear that you're having problems. It's very disappointing when you're anxiously awaiting something only to have it arrive damaged/wrong/missing parts, etc.
 

DozerMite

Banned
Joined
Jun 26, 2007
Messages
1,568
I emailed LMS and their response was that they contacted the manufacturer and the manufacturer hasn't responded.:rolleyes:
LMS should have sent me the replacement parts as I was told and they deal with the manufacturer.:mad: They should have followed up on this and got the parts to me. I've been waiting for these parts for over a week now.

I will NOT be ordering from them again!! I will NOT recommend them either!
 

DozerMite

Banned
Joined
Jun 26, 2007
Messages
1,568
I've sent them another email... waiting for a response.


The reason I decided to use LMS is the reviews I've read about the good service, fast shipping, etc. I could have purchased the same item from another company at a lower cost.

It only takes one bad experience... then I find another source. There is too much competition in this economy.
Customer service should be priority.
 

manatee

Member
Joined
Jul 6, 2009
Messages
99
Location
Florida
Maybe they sent you the one I returned last month for the exact same problem! The replacement Chris sent works fine. Don't feel to bad, I just received a Gunsmith G4003g lathe from Grizzly that had extensive damage from apparently being dropped during shipment. They picked it up yesterday and are sending me a replacement. What a PAIN!
 
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