Lee58
Member
On 13 November my wife placed an order through Rockler's web site the bar tool kit to make for a Christmas present. The order shipped 14 November I checked on the order to see when it was supposed to arrive and supposedly it was delivered on 18 November it was not, and we were home all day. I contacted Rockler on 19 Nov. by email stating the order was supposedly to have been delivered the day before and was not. They sent back an email stating I would have to wait 10 business days before they would do anything and if I had not received the items ordered by the 29 November to contact them. No order showed up which is now 15 days since they shipped the order I called them this time and I was told "Oh we will ship the order out again and I should have it by 05 December." It is ok they are reshipping the order but IF and that is a big IF I get it since they are shipping it the same way. That means it will be 22 days since the order was originally shipped, which I would consider very excessive time for a shipment with in the US. The person I talked to at Rockler acted as if this was my fault the order was not received nor was there ever anything said that would indicated that was Rockler was sorry this delay had occurred and when I questioned them about the length of time before I received my order I was told that is the best we can do. As far as I am concerned if this is the best their customer service can do then there is a problem. However since there are no Rockler stores close by and they are the only ones who carry this particular kit I am stuck with this kind of service!