I placed an order for 4 Big Ben kits last Wednesday (5/20) evening and selected their economy ground shipping. In the past I've always had my order shipped within a day and delivered within 3 days of ordering (I'm in virginia). I got an email saying the order had shipped this Wednesday (5/27) and now that I can track it, it didn't ship until the 28th. I understand Monday was a holiday, but 5 business days to ship a package? I need these pens for a customers wedding and my back is up against the wall with the timing. I should have ordered from exotic blanks, but wasn't sure if their kit was the same as the Big Ben as that is what the customer requested. Do I have any recourse in this situation, or just chalk it up to lesson learned?
By way of clarification, Dawn and I were amused when we got a notice from PSI that said they would be closed FRIDAY AND MONDAY for Memorial Day. So, yes we were here all four days (Friday, Saturday, SUNDAY and MONDAY). Now, we were at the mercy of the USPS and UPS, so the orders we received late Saturday through Monday went out on Tuesday.
BUT the orders we got late Thursday through about Saturday noon were shipped (don't know if the late ones made it past Milwaukee, but they were NOT here).
YES we ARE getting bigger---there are MORE packages to ship. But we always want to act like a very SMALL company---filling YOUR needs, when YOU want, NOT when it is most convenient!!
We hope that has a value, just as we would like to think all the "tips" we have given on IAP have a value. We welcome ALL of you to experience the "Exotic" attention you deserve!!
Ed & Dawn