Glenn McCullough
Member
We are penmakers, not purchasing agents...occasionally I sit bolt up in bed and say SH*^T, I forgot to add the bushings to the order, or crap, I wanted that upgrade refill or another pen order comes in an hour after you hit the send button but they're closed, how confusing is that?
So I am confused here. Why did you just not combine the two orders before placing them? Since they are CLOSED on Sundays it makes perfect sense if you are ordering over the weekend then order late Sunday.
The other part is this.
When we pull info on the company financial we see this -=> Penn State Industries, Philadelphia, PA
Now lets say average order was $50. That's 200,000 orders/year or 640 orders/day Monday to Saturday.
Online orders goes immediately to shipping where they are pulled/etc. and at that volume it is impossible to pull one order to add to that as finding the exact order is not only costly but shipping charges are already paid. Sorry, next time try to get a complete order before you submit the order as this is not a company problem, this is a buyer problem.
Oh and the info given on manta.com is likely old data from several years ago.