I am pretty close to a Woodcraft, so I tend to get something in the store, rather than ever ordering online. For internet ordering, there are certainly lower cost alternatives.
When I contacted Woodcraft about the faulty part, I had to explain that I did not purchase online. I was asked to go to the store, and I told them that stock was hit or miss at the store, and so I expected them to send me a replacement part. I was polite, but also firm,and the girl on the phone understood my reasoning. Unfortunately, the turnaround of about a week is the negative when you wait for them to mail you replacements. I have noticed kits in the store with parts missing, and always look twice before buying a kit in the store. Maybe some other frustrated customer is getting replacement parts on their own, from the store's inventory of kits!