Vince_Hoffmann
Member
While I can't say I'm a regular customer of CSUSA (my local Woodcraft is very convenient) I'll place an order with them every 6 months or so for pen kits that only they stock, or I'll point someone toward their website if they want to select a kit they would like for me to make.
So, back in March, I had ordered eight pen kits, 4 jr Gent rollerball and 4 jr Gent fountain pens, for sets that I like to give as gifts.
So, last night I break out the kits and pick out a pair when I noticed that one of the fountain kits was missing the nib. After searching through all of the other kits I have, scouring my work area and plumbing the depths of the shop vac (just in case) I determined it was lost. I inspected the kit once again and also discovered that I had received two center band couplers instead.
I figured I would just call up CSUSA and see if I can get the nib alone for whatever the charge would be. Since my receipt was long gone and the purchase was 6 months ago.
I called customer service, explained my delimma, the agent was not the least bit concerned that the purchase was months ago, and after confirming the cap type and plating, said she was shipping a whole new kit out asap! No charge, no argument, no nuttin' except a "thank you".
So, back in March, I had ordered eight pen kits, 4 jr Gent rollerball and 4 jr Gent fountain pens, for sets that I like to give as gifts.
So, last night I break out the kits and pick out a pair when I noticed that one of the fountain kits was missing the nib. After searching through all of the other kits I have, scouring my work area and plumbing the depths of the shop vac (just in case) I determined it was lost. I inspected the kit once again and also discovered that I had received two center band couplers instead.
I figured I would just call up CSUSA and see if I can get the nib alone for whatever the charge would be. Since my receipt was long gone and the purchase was 6 months ago.
I called customer service, explained my delimma, the agent was not the least bit concerned that the purchase was months ago, and after confirming the cap type and plating, said she was shipping a whole new kit out asap! No charge, no argument, no nuttin' except a "thank you".