pensbydesign
Member
Steve,
My lead times on chambers was stated at 4 weeks at the time but my lead times on Juice was probably 7 days if I recall correctly so you had a right to be upset about the one month delay in delivery. Besides, when a customer is upset about something, I try to go way above and beyond, even if I do not feel completely in the wrong. You were unhappy so I did not feel like I earned your business on that order so I refunded your money and shipped anyway. Here is the Paypal screen showing the dates as stated above just to show I am providing factual information.
View attachment 106717
don't agree with you dates we had this discussion then about dates and if you remember you admitted the order was in limbo somewhere between paypal and your site. dates don't change the problem. i made a order was told a time line. time line past. made many emails pms thou iap, no response at at all until a dispute with pay pal was filed. during this time i was left with no idea what was happening , if it was lost in shipping, stolen, missing order. or just ripped off. that's the point that i trying to get across.