Transmission wanted

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rogerpjr

rogerpjr

Member
Joined
Jan 3, 2008
Messages
93
Location
Atwood, CO
I need to get a specific pen transmission. While disassembling a PSI Yoga pen the transmission broke in half. PSI doesn't respond to my email to purchase the part. I don't want to have to buy another $20 kit just for the transmission and then have a useless kit left over. I have no idea if there is another compatible transmission available. Does anyone have or know where I can obtain just the transmission?

Roger Petrella
Colorado Springs, CO
 
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PSI website Home Page ... Contact Us ...

Try phoning PSI, and ask for Tony in "Customer Service" (hope he's still there) .

1-800-377-7297 Monday through Friday 8:30am through 7:15pm EST. Saturday 8:30am through 5:15pm EST

They are very good to respond on the phone
 
Robert Taylor said:
from looking at the instruction sheet I think a cigar pen uses the same transmission.
Click to expand...

That same thought JUST occurred to me, also .... the Cigar transmission is a double-twist transmission (on the Berea kits I have made, anyway).

PSI has a pen kit called the Big Pen, which is very like the Berea Cigar.

The vendors don't always make it clear when the transmission is a double-twist.
I don't like the double-twist in general, but I tolerate it on the Cigar because I like the rest of the pen kit design.
 
magpens said:
PSI website Home Page ... Contact Us ...

Try phoning PSI, and ask for Tony in "Customer Service" (hope he's still there) .

1-800-377-7297 Monday through Friday 8:30am through 7:15pm EST. Saturday 8:30am through 5:15pm EST

They are very good to respond on the phone
Click to expand...
I concur with Mal - I never had any success trying to reach PSI through their website, but when I call, and speak to an actual person, they have been very responsive. So far (over the past 10 years or so) I have had to ask for a coupe of twist mechanisms, and a replacement tip, and they sent them promptly, no charge.

One very recent funny story - I tried one time to contact them via their website. Someone responded to my note with an email telling me to call customer support. So maybe they have a few wrinkles to iron out internally....
 
Calling them worked. I got connected right away and the customer service person said she would send one out right away. Great service.
 
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