My WC is 255 miles away in Spokane, and I love any excuse to drive to Spokane so I can visit Nick and his wonderful family and employees. Even though I can only buy directly a couple of times a year, when I walk in the door, it's like I was just there the day before and I'm part of the family. There is a lot to say about customer service like that.
In addition, if I have any problems with the products I buy from them, and it's usually at least a hundred dollars per visit....er...or more, (don't tell wife!!!) they are willing to do whatever necessary to take care of the problem. If it wasn't for John, one of there star employees, I would have never gotten this far into this crazy hobby. He is extremely knowledable about pen turning and has the patience of a Saint.
Overall, the Spokane WC is my favorite store and I hope like heck they never have to close their doors as so many of the others have had to do across this country!
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I finally got the joke, but in my part of the world it was Sam Houston Institute of Technology... a teachers college.South Hampton Institute of Technology.