Ruby pen turning
Member
If a customer breaks the plastic threads in a pen (in my case a Jr Retro) do you charge them to fix it? This requires the use of a coupler rendering the entire kit useless.
Repacing platic threads.
- Thread starter Ruby pen turning
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terryf
Member
curious as to how he broke them...
If it was negligence or wear and tear, then I'd charge him the cost of the kit
If it was a manufacturers fault I'd repair at no cost and then claim back from the manufacturer (not sure if this would work but I suppose its worth a try)
Do you have pictures?
If it was negligence or wear and tear, then I'd charge him the cost of the kit
If it was a manufacturers fault I'd repair at no cost and then claim back from the manufacturer (not sure if this would work but I suppose its worth a try)
Do you have pictures?
Ruby pen turning
Member
Here is a picture of a new one and the broke one. This plastic is not the hard plastic as found on some kits.
Seer
Member
Looks like he tried to play snap cap with it
Ruby pen turning
Member
This was a almost brand new pen. I did notice though with the new one, that the cap does not really bind like it should to keep it closed.
SteveG
Member
Most likely you can get a replacement thread insert from the kit seller at no cost. You, however have the cost of shipping the pen plus the cost in time devoted to eval and repair. It appears likely the user overpowered this fine writing instrument. What did he say? If he claims "normal use, not his fault", you have to decide if a freebie repair would be good policy, and result in benefit to yourself (reputation, repeat sales, etc.). It is reasonable to charge for repairs, but for myself, I have always done repairs at no cost to the owner. (I basically offer that verbally during my sales pitch anyhow.) I have had repeat sales with some and not with others, after performing free repairs.
PenMan1
Member
I don't charge. Simply because during the "ugly" period when Dayacom produced so many Jrs with bad theads, I'm sure I put some of those out.
In EVERY CASE that I've asked the distributors to replace the thread couplers, they did so without hesitation. I thing that all of the "old" couplers are "out of inventory" by now, but I still assume that bad threads are my responsibility.
Respectfully submitted.
In EVERY CASE that I've asked the distributors to replace the thread couplers, they did so without hesitation. I thing that all of the "old" couplers are "out of inventory" by now, but I still assume that bad threads are my responsibility.
Respectfully submitted.
ed4copies
Local Chapter Manager
We do replace them, when we have sold the kit. But I do often wonder where else in life can you get a vendor to give you a free replacement when you BREAK the plastic.
I'd replace it for the person who bought the set from me - Even though once my customer has assembled and sold the pen I assume that it was probably NOT an manufacturing defect that caused it to break. I do agree with Ed though, you don't get free exchange on most plastic things you break and the kit seller's responsibility does have to end somewhere.
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maxman400
Member
For the price of the postage to them CSUSA replaced the threads (They did the work) for my Son on his personal carry Jr Retro, after he loaned it to our Boss and he did the Snap Cap Maneuver with it. He doesn't loan it out any more.