triw51
Member
I purchased the celtic starter pack which contained two antique brass and two antique pewter. When I assembled the two brass pens everything worked fanstastic. When I assembled the pewter pens one transmission came apart in two pieces and the 2nd one did not work.
My complaint is when I contacted PSI and reported the problem I was told...
"I am sending a replacement. Warranty replacements can take up to two
weeks to arrive. If you need a part immediately you can pay to upgrade
shipping, please call us by the next business day in order to do so."
(quote from email I received from PSI)
If it is a fault in the material I purchased why does it take two weeks to get replacement parts and why do I have to pay to get a better return date?
Thanks for letting me vent.
My complaint is when I contacted PSI and reported the problem I was told...
"I am sending a replacement. Warranty replacements can take up to two
weeks to arrive. If you need a part immediately you can pay to upgrade
shipping, please call us by the next business day in order to do so."
(quote from email I received from PSI)
If it is a fault in the material I purchased why does it take two weeks to get replacement parts and why do I have to pay to get a better return date?
Thanks for letting me vent.