Chatham PenWorks
Member
Let me start by saying that this was supposed to be a Cheer, until I went through the box. I didn't lace my online order until @10:30pm Wednesday, and they shipped on Friday. That's not as good as most of our smaller vendors, but is much improved past experience with PSI.
All went bad when I opened the box to go through everything. Some blanks were missing. When I checked the invoice, they were on there, but crossed out. I went online, and they are out of stock (showed in stock when ordered), so I checked my account history, and all PSI emails. No notification that 1/3 of my order was out of stock. The order confirmation included the blanks, and the only other email was a shipment notification.
I went through the same thing on my very last order from them in November. Some items were missing from the order because they were out of stock, though the site said otherwise. No notification of any kind. If I'd known they were out of stock, I would have replaced them, or just not ordered at all, as the remainder of the order was not worth it after adding shipping. After having to call and talk to 2 different people, they sent alternatives, for no additional shipping. I was not exactly happy after that, but it was acceptable. To have this happen again, is not acceptable at all.
Do you guys have any experience with other companies that give no notification of items that are found to be out of stock during order processing? I've been ordering through the mail since my preteen years, and every time I've ordered an out of stock/backordered item, I've been informed some kind of way. Seems only right.
All went bad when I opened the box to go through everything. Some blanks were missing. When I checked the invoice, they were on there, but crossed out. I went online, and they are out of stock (showed in stock when ordered), so I checked my account history, and all PSI emails. No notification that 1/3 of my order was out of stock. The order confirmation included the blanks, and the only other email was a shipment notification.
I went through the same thing on my very last order from them in November. Some items were missing from the order because they were out of stock, though the site said otherwise. No notification of any kind. If I'd known they were out of stock, I would have replaced them, or just not ordered at all, as the remainder of the order was not worth it after adding shipping. After having to call and talk to 2 different people, they sent alternatives, for no additional shipping. I was not exactly happy after that, but it was acceptable. To have this happen again, is not acceptable at all.
Do you guys have any experience with other companies that give no notification of items that are found to be out of stock during order processing? I've been ordering through the mail since my preteen years, and every time I've ordered an out of stock/backordered item, I've been informed some kind of way. Seems only right.