vtgaryw
Member
I just ordered a few of PSI's "Pro-Grind Variable Length Peppermill Kits." When I downloaded the instruction sheet, I noticed it said that the mechanisms were meant for metric forstner bits, and gave instructions on how to trim down the mechanism for use with standard bits.
I have a lot of metric bits, so I figure why trim down the mechanism if I didn't have to. But nowhere could I find the metric sizes. I called Penn State, and was told to just trim it down. They wouldn't (or couldn't) tell me the correct metric sizes. He asked if I have calipers, and when I said yes he said well then just measure it yourself.
I won't post this in the cheers and jeers forum because the last time I had a complaint about a vendor that mis-shipped something, a number of people kept insisting it was my own fault because I should have ordered sooner (I guess I should just always assume someone's going to mess up?)
Anyways, I haven't had to have a lot of interaction with Penn State's tech support. I know people have mixed feeling on them. But I would have thought that if you specifically mention in your instructions that the kit is metric, you could at least give customers the option of using metric bits if they want?
Gary
I have a lot of metric bits, so I figure why trim down the mechanism if I didn't have to. But nowhere could I find the metric sizes. I called Penn State, and was told to just trim it down. They wouldn't (or couldn't) tell me the correct metric sizes. He asked if I have calipers, and when I said yes he said well then just measure it yourself.
I won't post this in the cheers and jeers forum because the last time I had a complaint about a vendor that mis-shipped something, a number of people kept insisting it was my own fault because I should have ordered sooner (I guess I should just always assume someone's going to mess up?)
Anyways, I haven't had to have a lot of interaction with Penn State's tech support. I know people have mixed feeling on them. But I would have thought that if you specifically mention in your instructions that the kit is metric, you could at least give customers the option of using metric bits if they want?
Gary