Cheer PSI Lookin out for me

[Justturnin]

I want to send a huge Cheer to PSI......I know I know.... but hear me out. I am working on 11 Trim Lines for an order and the Tranny is going in really tight. Instead of stopping and sanding the tube down some to free it up I decided to Force it and crushed the Tranny. While removing the Tip so I can remove the Tranny I damaged the Tip as well. Now take this bone headed move and multiply it by two.....thats right I did it not once but twice. I called PSI told them exactly what happend and tried to order new parts. Well that went well but when it came time to pay I was told no dice, these are covered and free of charge, even shipping. Did I mention this was my fault for the most part. I should have stopped and done what I needed to do to get the part to fit better. I am not using the tubes that came with the kits as I preped the blanks while they were on order so the fit could very well be my fault as I have learned a Tube from PSI is not the same as a tube from WC and so on.

Anyway, Thank you PSI!!!

I would also like to add that I have never had an issue w/ PSI to date and I have gotten about 75% of my completed pens from them. Shipping is slow but that is becasue I chose the economy shipping which they tell you up front it may not ship for several day then it is 7-10 business days from there.

 

[Justturnin]

.....and the replacement parts are in hand 2 business days after the call.

 

[RogerH]

And I'm still waiting for stuff that I ordered from them 8 days ago, and paid for expedited shipping.

Chirs, you must be livin' right. I like PSI's products, but hate their "service".

 

[Tage]

Sorry to hear that. I've had nothing but good service and quick shipping from them.

 

[wiset1]

I've been on the wagon before, but in all honesty PSI has been doing right by me. As long as I make online ordering they are fast and direct. I think the email link on their site doesn't work so I don't even bother. I know what I want and need and simply order online. PSI...you've been doing right by me lately as well. Thank you!!!

 

[Miles42]

I really like the product line. Being retired and never in a hurry shipping is not an issue for me. I can see where it would be frustrating though.

 

[wiset1]

I've been on the wagon before, but in all honesty PSI has been doing right by me. As long as I make online ordering they are fast and direct. I think the email link on their site doesn't work so I don't even bother. I know what I want and need and simply order online. PSI...you've been doing right by me lately as well. Thank you!!!

I would like to retract my previous post. Thank you for pointing this out Chris.

 

[Mark]

Add me to the cheers. I've ordered Friday morning and the package is out for delivery Tuesday afternoon.

I've only called them once, when my boss pulled the cap off a Majestic Jr. The threads were totally stripped. I explained what happened and the lady overnighted me replacement thread inserts. Not one, but two. I suppose, in case I ruined them again. :biggrin:

Nothing but good things to say about PSI. Any problem I've reported via email, they have made good on - immediately.

I have another order waiting in my cart that I'm ordering after New Years. I'll wait out the Christmas rush just to be safe..

Merry Christmas one and all.