A while back I purchased several Concava pen kits from Penn State Industries. The kit in the photo was purchased as a "Black Enamel" finish. When I removed the parts from the individual bags they looked dull and had a waxey look to them. I wiped them off using a paper towel and a few drops of 70% isopropyl alcohol. Some of the dull finish came off but some remained. I went ahead and assembled the pen and then buffed it lightly "very lightly " using the Barry Gross buffing system. To my surprise much of the cheap black paint was gone leaving the gunmetal finish underneath. OK... I can make that work. So I buffed more trying to remove all the paint with unsatisfactory results.
I work hard at putting out a good product for my customers. I feel that a product should last in the field for quite some time. When a vendor sells this kind of garbage, quite honestly it pi$$€$ me off. There is no excuse for it. This tells me Penn State Industries does little or no quality control and does not care about the fact that we are selling these pens and we have to take care of our customers after the sale. Our customers don't care that we got a crappy product from our vendor they just want it made right when there is a problem.
I write this here because PSI will not allow a review with anything less than four stars to be posted on their website. I have written semi-critical reviews on their Faith Hope and Love pen in the past that never appeared on their website. I understand this is not a high dollar kit at $7 each but "Black Enamel" finish should be a semi permanent finish.
Rant over...
I work hard at putting out a good product for my customers. I feel that a product should last in the field for quite some time. When a vendor sells this kind of garbage, quite honestly it pi$$€$ me off. There is no excuse for it. This tells me Penn State Industries does little or no quality control and does not care about the fact that we are selling these pens and we have to take care of our customers after the sale. Our customers don't care that we got a crappy product from our vendor they just want it made right when there is a problem.
I write this here because PSI will not allow a review with anything less than four stars to be posted on their website. I have written semi-critical reviews on their Faith Hope and Love pen in the past that never appeared on their website. I understand this is not a high dollar kit at $7 each but "Black Enamel" finish should be a semi permanent finish.
Rant over...