eharri446
Member
I recently contact Penn State Industries (PSI) to get help with a missing connector for their Broadwell Noveau Scepter pen kit. I tried to provide all of the information to help find out when I purchased the kit from them. They were unable to find any record of me purchasing the kit. However, they sent me the missing connector anyway.
This is the second issue where I have had to deal with the PSI customer service and support people. The other time was getting a replacement to their controller to the variable speed upgrade kit which I installed on my Harbor Freight 10X18 mini lathe. The controller failed and after doing all of the checks that they asked me to do to confirm what was broken, they sent me a new controller and it fixed my problem.
So in my case I have had two interactions with them that I was very satisfied with.
This is the second issue where I have had to deal with the PSI customer service and support people. The other time was getting a replacement to their controller to the variable speed upgrade kit which I installed on my Harbor Freight 10X18 mini lathe. The controller failed and after doing all of the checks that they asked me to do to confirm what was broken, they sent me a new controller and it fixed my problem.
So in my case I have had two interactions with them that I was very satisfied with.