suefox51
Member
Ordered a kit from them for a Southwest Pen - turned an amazing acrylic blank, put the kit together and the refill spring gets stuck - ok - try another refill and a different spring - same thing - try for over 20 minutes to get the thing to work - not happening.
Call Penn State - nice lady answers phone and transfers me to Tony - less than helpful - never heard of that problem before - tells me I should go to Michaels and buy a small file kit and see if that solves the problem.
Explained that the kit cost almost $20.00, have a show coming up this weekend and don't have time or inclination to shop to fix something that they sold.
After much badgering (on my part I have to admit), got him to agree to send me a new pen tip to see if that solves the problem - he cannot send it overnight unless I pay - will send priority - will see if I ever get it! Grrrr
Sue
Call Penn State - nice lady answers phone and transfers me to Tony - less than helpful - never heard of that problem before - tells me I should go to Michaels and buy a small file kit and see if that solves the problem.
Explained that the kit cost almost $20.00, have a show coming up this weekend and don't have time or inclination to shop to fix something that they sold.
After much badgering (on my part I have to admit), got him to agree to send me a new pen tip to see if that solves the problem - he cannot send it overnight unless I pay - will send priority - will see if I ever get it! Grrrr
Sue