Padre
Member
- Joined
- Dec 2, 2009
- Messages
- 1,841
I received an email on May 5th stating: "We see that your PayPal account registered at xxx@xxx.com is connected by one or more pieces of personal information to another PayPal account registered at xxxxxx@yahoo.com, which is currently negative -174.68.
Before we can remove the limitation from your accounts, you first need to resolve the negative balance on any associated account(s)." At the time I had $122.00 to the good sitting in the account.
I have had my Paypal account for 10 years, never a problem. I called them and was told that I had to pay the -$174.68 to clear up my account. The problem was, they didn't use my account! The rep was kind enough to tell me that the other person had opened another account using another email, and put my name and address on that account. There never was a problem with MY account. The other person(s) even spelled my name wrong on the account and in the email. Ugh.
I was given the run around and finally told a "Fraud" claim would be submitted. I waited until May 8th, and heard nothing, so I called them back. The new person said there was not a fraud claim on my account and that I needed to pay the money. I then asked to speak to a supervisor. I was then told that a supervisor would call me back within 2 hours.
I waited 2 DAYS for a call and never got it. I called back and asked to speak to a Fraud/Limitations Supervisor. After much hesitation and transferring, I got a supervisor.
Question: "Who linked these accounts." Answer: "We (Paypal) did.
Question: "Why did you link them?" Answer: "Both accounts use similar information."
Question: "What information did they use?" Answer: "That is proprietary to Paypal and I can only give you that information if you get a subpoena."
Question: "WHAT?????" Answer: "You need a subpoena to get that information."
We went back and forth with him insisting I pay the money. I refused Back and forth, back and forth, and finally:
Question: "What other way can I resolve this?" Answer: "Start a stolen identity case with your local law enforcement agency."
Question: "What information can I give them to help them start this investigation?" Answer: "you need a subpoena to get that information."
UGH
Back and forth, back and forth. He said there was nothing more he could do for me. I said okay, called back and spoke to another "supervisor." He said the same thing. I asked to speak to his supervisor and was flatly told that "I am the last line for you to talk to. All other management will not speak to customers or take customer calls."
Ok, I give up. I call my local Police Department and ask to file a 'Stolen Identity' report. They send an officer to my house. He was very uninterested since I could only tell him that someone was using information (I knew name and address from the mistake the very first rep made) and committing fraud in my name on Paypal. He stated this happened all the time, and how did he know if in fact I didn't commit this fraud? Great. I took him to my home computer, showed him the emails, gave him all the names and employee numbers of who I talked to, logged on to Paypal to show him that in fact MY account was limited but had money in it. He still seemed reluctant so I told him I was the retired Episcopal Priest from our city and I could get 1500 parishioners to vouch for me if he needed that. He said he would take the report, as limited as it was, and it would be available in 3-5 days.
I had to wait 7 days and the report was ready. It was pure vanilla. Yet, I paid for it, faxed it to Paypal, called and verified they in fact had the report, and then, after having the report for 2 days, they cleared my account.
I called Paypal back and asked them: Question: How can I prevent this from ever happening again?" Answer: "You can't."
Before we can remove the limitation from your accounts, you first need to resolve the negative balance on any associated account(s)." At the time I had $122.00 to the good sitting in the account.
I have had my Paypal account for 10 years, never a problem. I called them and was told that I had to pay the -$174.68 to clear up my account. The problem was, they didn't use my account! The rep was kind enough to tell me that the other person had opened another account using another email, and put my name and address on that account. There never was a problem with MY account. The other person(s) even spelled my name wrong on the account and in the email. Ugh.
I was given the run around and finally told a "Fraud" claim would be submitted. I waited until May 8th, and heard nothing, so I called them back. The new person said there was not a fraud claim on my account and that I needed to pay the money. I then asked to speak to a supervisor. I was then told that a supervisor would call me back within 2 hours.
I waited 2 DAYS for a call and never got it. I called back and asked to speak to a Fraud/Limitations Supervisor. After much hesitation and transferring, I got a supervisor.
Question: "Who linked these accounts." Answer: "We (Paypal) did.
Question: "Why did you link them?" Answer: "Both accounts use similar information."
Question: "What information did they use?" Answer: "That is proprietary to Paypal and I can only give you that information if you get a subpoena."
Question: "WHAT?????" Answer: "You need a subpoena to get that information."
We went back and forth with him insisting I pay the money. I refused Back and forth, back and forth, and finally:
Question: "What other way can I resolve this?" Answer: "Start a stolen identity case with your local law enforcement agency."
Question: "What information can I give them to help them start this investigation?" Answer: "you need a subpoena to get that information."
UGH
Back and forth, back and forth. He said there was nothing more he could do for me. I said okay, called back and spoke to another "supervisor." He said the same thing. I asked to speak to his supervisor and was flatly told that "I am the last line for you to talk to. All other management will not speak to customers or take customer calls."
Ok, I give up. I call my local Police Department and ask to file a 'Stolen Identity' report. They send an officer to my house. He was very uninterested since I could only tell him that someone was using information (I knew name and address from the mistake the very first rep made) and committing fraud in my name on Paypal. He stated this happened all the time, and how did he know if in fact I didn't commit this fraud? Great. I took him to my home computer, showed him the emails, gave him all the names and employee numbers of who I talked to, logged on to Paypal to show him that in fact MY account was limited but had money in it. He still seemed reluctant so I told him I was the retired Episcopal Priest from our city and I could get 1500 parishioners to vouch for me if he needed that. He said he would take the report, as limited as it was, and it would be available in 3-5 days.
I had to wait 7 days and the report was ready. It was pure vanilla. Yet, I paid for it, faxed it to Paypal, called and verified they in fact had the report, and then, after having the report for 2 days, they cleared my account.
I called Paypal back and asked them: Question: How can I prevent this from ever happening again?" Answer: "You can't."
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