Ron in Drums PA
Member
I needed a drive belt for a HP DesignJet 750 (36" wide inkjet printer) and I was on HP's website looking for parts. When I found the right page, I realized that this is not going to be easy.
I had a job I needed to do on that machine for a customer and I was under the gun to get the work out. I was thinking to myself "How the heck am I going to tell this person that I will have to disappoint them by not get them the product they need when they needed it. This was not going to be good.
Now I have pop-up blockers setup on this computer and I very rarely, if ever do I get a pop-up.
Now imagine my surprise when a pop-up showed up saying "Do you need assistance? Click here to talk to a live person" I click on the button and immediately a chat window opens and there was a message "Hi, my name is Leo, how can I help you?"
I told Leo what I was looking for and he told me to wait a moment while he finds the part.
Less than a minute later Leo comes back and types. "We have them in stock, click on this link to make sure this is the right item. When I said it was, supplied me with another link to purchase the part.
All this happened on Monday, I received the part Tuesday, and this morning (Wednesday) we will be delivering the product to our customer.
HP saved my butt.
I had a job I needed to do on that machine for a customer and I was under the gun to get the work out. I was thinking to myself "How the heck am I going to tell this person that I will have to disappoint them by not get them the product they need when they needed it. This was not going to be good.
Now I have pop-up blockers setup on this computer and I very rarely, if ever do I get a pop-up.
Now imagine my surprise when a pop-up showed up saying "Do you need assistance? Click here to talk to a live person" I click on the button and immediately a chat window opens and there was a message "Hi, my name is Leo, how can I help you?"
I told Leo what I was looking for and he told me to wait a moment while he finds the part.
Less than a minute later Leo comes back and types. "We have them in stock, click on this link to make sure this is the right item. When I said it was, supplied me with another link to purchase the part.
All this happened on Monday, I received the part Tuesday, and this morning (Wednesday) we will be delivering the product to our customer.
HP saved my butt.
