sbell111
Member
According to the OP, he was 'outside the door of your office complex'. Presumably, your rules don't require visitors to sign in and be announced until they actually enter your 'office complex'.Also I believe the key behaviors that caused concern for Andy were the combination of the "carrying a back pack, was nervously pacing back and forth and speaking in a foreign language on his cell phone" , followed by pulling out an electronic device and growing louder (which I read as almost yelling).
Here's how I read it.
Person is told to go to A and service machine. They drive over, get out and get a call. They are trying to explain something to someone who just doesn't get it. He's walking back and forth as he tries and doesn't go in as THAT wouldn't be profession while he's on the call. Grabs whatever out to make sure he's explaining it right and starts telling them in a frustrated voice.
Person comes out and confronts him. He explains. They call his company and they lose a contract.
I call it overreaction.
AND OUR COMPANY CALLED IT LACK OF PROFESSIONALISM. Because of the nature of the businesses in this location (banking, investments and real estate, etc, where many times large sums of cash are transacted -and we have 8 locations-all similar to this one), all visitors are required to sign in and be announced.
The company who accepted these contracts KNEW the procedure, and yet, didn't honor them.
As one reply stated, all that had to happen was for the tech to sign in and let us verify him- problem over.
We just need service people that will do it the way we need it. Today just proved we hired the wrong company.
If it were me, I would have done exactly what you are upset with that guy about. I would have finished my call and then came in. Of course, I'm a white guy so I likely would not have had to explain myself to the police.