Jet Drill Press problem Solved Nicely

[wolftat]

We bought a Jet JDP-17MF last July from Woodcraft. It was a decent drill press, but it started to blow up blanks. I found that the tip of the bit was kicking to the side when it hit the stop and that was the problem. I talked to the techs at WHM Tool Group who owns Jet and they sent me out new bearings for it, no change after installing them. I spoke to them again a few times and finally got a manager and once we figured out what the machine was(no serial number on it) he decided to send me out a new machine at no charge to me at all. The machine was delivered to my shop yesterday and is waiting for me to return home and set it up. I just want to say that even though the machine wasn't the perfect machine, they went the full amount necessary to keep me happy. I was expecting them to send out a repair person or something, but they did a whole lot better as far as I am concerned. I wish all manufacturers would take care of customers in this way. My shop is going to remain full of Jet and Rikon tools in the future.

 

[Tn-Steve]

When you pay more, you expect more. Don't always get it, but it's nice to see that there are some companies that still seem to realize that there are a lot of good products out there to choose from, and that the cost of keeping an existing customer is a lot lower in the long run than loosing him.

SMW

 

[wolftat]

So they sent me a replacement drill press and it works perfectly, but they never sent the paperwork for the return of the first one, what should I do? Keep it, sell it, or remind them that I owe them a drill press? I figure it can sit in the shop for a month and then it has to go out the door, one way or another.

 

[Fred]

Make a Pen Press out of it. That beats the heck out of messing with the reutrn fuss. Also, call/write them and ask what they expect you to do. If they tell you to dispose of it then get it fixed (do it yourself) and sell it outright ... eitherway you are ahead of the game!

 

[rjwolfe3]

Send it to me, problem solved!

 

[spiritwoodturner]

Is that a rhetorical question, Neil?! They did you right, you already know what to do. I'd call them 20 times if that's what it took to get the return stuff. Maybe they'll get tired of your honesty and then give it to you as a reward!

Dale

 

[wolftat]

I called them 3 times now and asked the question, I was told that someone would get back to me on it. This is starting to get funny, you would think I was a bill collector or something the way they are avoiding me.

 

[pipecrafter]

I absolutely *love* Jet's customer service. I've only had difficulty with Jet tools twice, but on both occasions they went out of their way to make sure that I was happy.