Is PSI just not Internet Savvy?

[jttheclockman]

Andy, if you do not want the catalog just call them and tell them to take you off their mailing list. It is simple as that. This can be done for other catalogs that you do not want. I am sure PSI has done a study and find that sending these catalogs is beneficial and it also means JOBS my friend. Jobs is what makes this country go round.

Your entire post has rankled me to some far depths and I am refraining or restraining myself.

Just because one person or two people have a bad experience with PSI does not mean we all do. Now is there some shady practices that happen with this company as far as expounding on others ideas well that is for sure and is well documented and that is a story for another time and place.

 

[BamaYank]

MHO

Hey Guys,
Here's my story on PSI internet ordering. On Sunday afternoon 4/3, I placed and order approx. $80.00 worth. Got up this morning 4/5 went on line and there was a e-mail from PSI that on Monday evening my order was fill and shipped.
Checked tracking number with USPS, and here is copy of the tracking on my order !

Processed through Sort Facility, April 05, 2011, 12:23 am, PHILADELPHIA, PA 19919 Shipment Accepted, April 04, 2011, 6:20 pm, PHILADELPHIA, PA 19176
Electronic Shipping Info Received, April 04, 2011

As you can see it left PA on it's way to Bridgeport, AL @ 12:23 this morning.

Now this is just normal mode of shipping that PSI uses..... So I would say that they (PSI) did all they could to fill my order. It now lays in the USPS hands to get it to me!

Now with this all being said I am not say the other reports are exaggerated because things do happen! All I can say is in my case is PSI filled my order expediantly, I just hope USPS does the same? Just MHO!! I just hope USPS will performed as well.

 

[dankc908]

Like "Bama", I, too, placed an order for a chuck (200.00) on Sunday evening. I received an e-mail yesterday (Monday) indicating that they had shipped the item. I checked with UPS and it is "On Time" for a Thursday delivery. I don't think you can ask for more than that! I'm happy.

Dan

 

[Mark]

I buy from PSI quite often and have never had a problem ordering from the internet or not having my order shipped in a timely fashion.
Maybe I've just been lucky.

Me too.

I was surprise that the Duchess wasn't on the web site though.

 

[rwilkins]

Fed up with PSI after problems with the last 3 orders. I called today because the mechanism for an Executive twist pencil did not work. The Tech gave me an attitude and I said..."hey, drop the attitude, I'm the customer here". He backed off and became polite. They are mailing me a new mechanism. I'm trying Woodturningz for an existing order....They have been very responsive by email....even before my order. We'll see.