It appears that they would rather we just went away. In real life I work in Purchasing and, unfortunately, I see this kind of attitude far too often. Most companies in the US, outside the automotive industry, are running at capacity, if not over-committed. Their attitude seems to be that if what you want is convenient, MAYBE they'll think about it, but if not, they will just ignore you or blow you off with a one line response. And, it is becoming increasingly difficult to locate someone in a company that has any real decision making authority, so it gets harder and harder to find someone who can commit to anything. My guess is that Don had other things he would rather be doing besides thinking outside his mental box, and besides who's going to know if he turns down a potentially large order.