KMCloonan
Member
I just received a notice from an Etsy customer telling me his click pen no longer clicks, and would like a replacement.
Looking at my records, he bought the pen in January 2021, over 17 months ago. This is my first complaint for a pen not working, so I have not had to deal with "warranties". While I do believe pens should last longer than 17 months, I have no control over how the pen is used, how often it is clicked, etc. I wrote back to him, and told him that simply replacing the pen is not a viable option, as I don't specify a lifetime warranty or any kind of warranty.
I offered him two options:
1) Send me the pen and I will replace broken or worn components.
2) Take $20 off any pen I have listed.
Am I off base not simply replacing his pen after almost a year and a half?
Do any of you offer a clear warranty?
Thanks for any feedback
Kevin
Looking at my records, he bought the pen in January 2021, over 17 months ago. This is my first complaint for a pen not working, so I have not had to deal with "warranties". While I do believe pens should last longer than 17 months, I have no control over how the pen is used, how often it is clicked, etc. I wrote back to him, and told him that simply replacing the pen is not a viable option, as I don't specify a lifetime warranty or any kind of warranty.
I offered him two options:
1) Send me the pen and I will replace broken or worn components.
2) Take $20 off any pen I have listed.
Am I off base not simply replacing his pen after almost a year and a half?
Do any of you offer a clear warranty?
Thanks for any feedback
Kevin