Below was the timeline of my problem:
18 Dec. 2011 (Sunday) approx. 8:00 am, problem detected.
18 Dec. 2011 (Sunday) 9:11 am, notified IAP vendor of the problem by email.
18 Dec. 2011 (Sunday) 9:37 am, acknowledgement of the problem by IAP vendor, with a possible resolution put forth, that would require confirmation with the manufacturer next day.
19 Dec. 2011 12:06 pm, IAP vendor resolved solution with manufacturer, and notified me by email. New goods to be provided by manufacturer and sent to IAP vendor.
23 Dec. 2011 11:02 am IAP vendor notified me by email, substitute goods have been shipped to me!
3 Jan. 2012 substitute goods arrive safe and sound at my destination.
Imagine 17 days to resolve a problem with 6 non-working days in the bunch.
Now you are probably wondering who provided this great service. None other than IAP's own Monty (Manny Steglich), all the way from Texas to Ontario, Canada without a glitch! And that's why I like doing business with IAP vendors!
18 Dec. 2011 (Sunday) approx. 8:00 am, problem detected.
18 Dec. 2011 (Sunday) 9:11 am, notified IAP vendor of the problem by email.
18 Dec. 2011 (Sunday) 9:37 am, acknowledgement of the problem by IAP vendor, with a possible resolution put forth, that would require confirmation with the manufacturer next day.
19 Dec. 2011 12:06 pm, IAP vendor resolved solution with manufacturer, and notified me by email. New goods to be provided by manufacturer and sent to IAP vendor.
23 Dec. 2011 11:02 am IAP vendor notified me by email, substitute goods have been shipped to me!
3 Jan. 2012 substitute goods arrive safe and sound at my destination.
Imagine 17 days to resolve a problem with 6 non-working days in the bunch.
Now you are probably wondering who provided this great service. None other than IAP's own Monty (Manny Steglich), all the way from Texas to Ontario, Canada without a glitch! And that's why I like doing business with IAP vendors!
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