Has anyone else had problems with Steebar (penmakingsupplies.com)?

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J

johnspensandmore

Member
Joined
Jan 2, 2009
Messages
314
Location
Bastrop, Texas
I placed an order with these folks last Wednesday evening. I needed to make an important change, so I sent them an email the same evening asking for their assistance. I didn't hear back from them by the next morning, so I tried calling their number. It only rings and rings without an answer. Since then, I have emailed them and called, but with no answer at all.

Can anyone vouch for these people, or should I be worried? I am about to cancel the credit card if I don't hear from them soon. Any thoughts?
 
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You will find that steebar is the worst company to deal with.People have complaints abut PSI but they are saints compared to steebar.I placed an order with them a couple years and after 3 weeks I had'nt heard one word.I finally got a reply and it still took another week.Well I was dumb enough to place a second about a month later.After 6 weeks with no returned emails and no return phone calls. I finally had to file a case through paypal.I still never heard a word.But paypal gave me back my money.
Good Luck!!
 
poor customer service

I wish I had know about Steebar's problems I would have never ordered my lathe and duplicator from them it only took them 11 weeks to complete my order and only after I made phone calls to their suppliers as I was told my merchendise was being drop-shipped directly. I do want to commend PSI tech support because they provided me with a new phone number for Steebar to contact them. They must use 1 number for the customers and a seperate number for suppliers. All I can say is I will hevr order anything from then again.
 
Did you use your CC or Debit card?
dont recall exactly how loooong it took to get my order but when i did about 3 or 4 days or so after recieving it, i noticed this $1.00 Pre. Auth. Google charge on my debit card, the next day someone got $97.97 worth of flowers, then they tried to use it again for about $350.00. Now im not saying someone from Steebar done it, but.....

I just wish i knew who i sent flowers too
 
pensbydesign I agree. I dealt with them probably three - four years ago. And still like clockwork every 3-4 months someone posts a new horror story. It is amazing.
 
pensbydesign said:
i find it amazing he still in business with all thats on the site and internet about them
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The company has over a dozen url's. Whatever we think of him, he certainly keeps coming up----indicates that there is a large universe of pen makers who are NOT on IAP (or they don't consult the search function before picking a vendor)!!
 
I almost bought my lathe from them. However, their website looked a little 'unkept' so I emailed them with a few questions. No reply. I phoned, no answer. Emailed again, nothing. Last try... called again and got answering machine. They never did get back to me.
 
Not everyone that searches for supplies are forum readers, or search for 'reviews' of a company, which is unfortunate.. However, personally just looking at that website the poor quality design should be a big red flag to anyone. I would of left as soon as I saw it. I would never put up my CC on a site that looks that poorly. He hasn't even updated his copy write since 2006.

What is really unfortunate is that he garners #3 in google for "pen turning supplies" and some other major keyword phrases that are pen related. Tells you a lot of vendors that are working the pen turning niche are not putting to much work into their onsite seo and sem work.

I suppose on the bright side 'pen turning supplies' only receives 720 searches a month which means in his position his traffic would receive less than 10% of that and considering his website quality I'm sure the % that convert into a sale is even lower. So hopefully he wont be ripping off to many people.
 
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Most people generally go with the one they find. I have a friends mother that gets her kits from Jim off ebay, and she will not make anyother kind. I have suggested others to her, but she has not interest in them.
 
Can you pass on the name of the suppliers that you called...unfortunately on 11 Mar I ordered their starter kit for just over 1000.00, and I can't reach them and I haven't received it yet..
 
Hmmmm

Navygirl said:
Can you pass on the name of the suppliers that you called...unfortunately on 11 Mar I ordered their starter kit for just over 1000.00, and I can't reach them and I haven't received it yet..
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I hope you paid via credit card - at least you'll be able to charge back if you don't recieve it.

I did one order with them several years ago and got everything ok but their were a couple of issues with the kits and they didn't respond to my complaint so I crossed them off the list of vendors I deal with.
 
Navygirl said:
Can you pass on the name of the suppliers that you called...unfortunately on 11 Mar I ordered their starter kit for just over 1000.00, and I can't reach them and I haven't received it yet..
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I would contact your credit card company and put a cancel on the sale. Do it before too much time passes.
 
Do a Google search for "Steebar" and you won't have to scroll down very far in the search results to start seeing a bunch of complaints. This is more than anecdotal. It looks like a pattern of disappointed customers. Ripoff Report alone shows no less than 17 complaints.

Don't waste your time with that place when there are so many outstanding vendors out there who will covet your business and treat you well. AZ Silhouette, Berea, Woodturningz, Exotic Blanks...the list of good ones goes on....
 
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