Pen Zen
Member
On September 6 I received an order of 4 circuit board pen blanks from Exotic Blanks. One of the blanks was chipped or miscast at one end and the defect went slightly below the tube. I sent an email to Exotic Blanks asking if I could return the blank for an exchange. Below is a summary my communications with Exotic Blanks.
09/06/10 - I sent an email to Exotic Blanks requesting to exchange the defective pen blank.
09/06/19 - I received an email from Exotic Blanks requesting a picture of the defective pen blank.
09/07/19 - I sent an email to Exotic Blanks with a picture of the blank attached.
09/09/19 - I resent the email to Exotic Blanks with the picture attached.
09/15/19 - I sent an email to Exotic Blanks with a different picture of the blank attached.
09/16/19 - I sent a message via the Exotic Blanks website asking if my prior emails had been received.
09/17/19 - I received an email from Exotic Blanks approving the return of the defective blank for exchange.
09/27/19 - The defective blank was delivered to Exotic Blanks by USPS (according to tracking info).
10/16/19 - I sent an email to Exotic Blanks inquiring about the replacement pen blank.
10/23/19 - I sent a message via the Exotic Blanks website inquiring about the replacement pen blank.
10/24/19 - I called Exotic Blanks and spoke to Ed. Ed told me he thought my replacement blank was on the kitchen counter of the shop waiting to be shipped. Ed said he would ship the blank and send me an email to confirm.
11/04/19 - Almost two months since my initial request to exchange a pen blank and over a month since the returned blank was delivered to Exotic Blanks I still don't have a replacement pen blank. I know Ed's reputation here and based on that alone I believe this is some sort of anomaly or miscommunication. But after speaking to him directly I don't think there is anything more I can do.
09/06/10 - I sent an email to Exotic Blanks requesting to exchange the defective pen blank.
09/06/19 - I received an email from Exotic Blanks requesting a picture of the defective pen blank.
09/07/19 - I sent an email to Exotic Blanks with a picture of the blank attached.
09/09/19 - I resent the email to Exotic Blanks with the picture attached.
09/15/19 - I sent an email to Exotic Blanks with a different picture of the blank attached.
09/16/19 - I sent a message via the Exotic Blanks website asking if my prior emails had been received.
09/17/19 - I received an email from Exotic Blanks approving the return of the defective blank for exchange.
09/27/19 - The defective blank was delivered to Exotic Blanks by USPS (according to tracking info).
10/16/19 - I sent an email to Exotic Blanks inquiring about the replacement pen blank.
10/23/19 - I sent a message via the Exotic Blanks website inquiring about the replacement pen blank.
10/24/19 - I called Exotic Blanks and spoke to Ed. Ed told me he thought my replacement blank was on the kitchen counter of the shop waiting to be shipped. Ed said he would ship the blank and send me an email to confirm.
11/04/19 - Almost two months since my initial request to exchange a pen blank and over a month since the returned blank was delivered to Exotic Blanks I still don't have a replacement pen blank. I know Ed's reputation here and based on that alone I believe this is some sort of anomaly or miscommunication. But after speaking to him directly I don't think there is anything more I can do.