Cheer Exotic Blanks

[Don Rabchenuk]

Placed an order with Exotic and there was a mix-up in filling my order I got 4 Caballero kits instead of the Awareness ribbon kits (which are quite nice I might add).Talked to Ed on Friday package delivered on Monday with my ordered pens. I told Ed I would pay for the pens I received as I would be able to use them at a later date and please send me an invoice so I could use PayPal. I hadn't received an invoice as of this morning so I shot them a quick e-mail and this was the reply:
"Hi Don,

Consider them a gift. We appreciate your patronage and your pleasant assistance in solving this issue

THANK YOU!!

Ed"

This is a class act business and it is customer service like this that has earned them my continued business.

 

[magpens]

Don,

I love to read "Cheers" like yours for EB !

I fully agree with your last sentence. . We are so lucky to be served by such a 1st Class vendor !!

 

[ed4copies]

I HATE making mistakes, and I am the last line of checking before an order goes out.


When customers are notified and greet me with a pleasant attitude, the whole situation improves, my day is much more satisfying. I appreciate the help in changing a bad day into a pleasant exchange.


THANK YOU Don!! Look forward to talking with you again!! (But NOT because I made a mistake!!!!)


Ed

 

[edicehouse]

This one time I was out shooting, and accidently shot a pen blank, and it shattered, and Ed and Dawn sent a replacement blank, and a box of bullets.




(No I made that up)

 

[Woodchipper]

edicehouse, did that include marksmanship lessons?
Good to hear about quality vendors. Thanks for sharing.

 

[TonyL]

Ed and Dawn are wonderful people. One stop for everything.