I have one of the really cheap chinese ones at work. It isn't an epilog or universal, but normal people can afford to buy them.
If you are not mechanically inclined, run away.
I found the motion control hardware to be pretty decent. It is smooth and accuracte. The mirror mounts are garbage as delivered. It is fairly simple to retrofit them to a workable design (using pen parts), but they are still not great. I found the focusing optics to be questionable, but functional. You will not get as high of detail out of one of these (compared to a high end system), but it works great for text and simple images.
The included software is an abomination. No, really. I have seen a lot of terrible software, and this takes the cake. I am to the point that I do ALL of the design work in either CAD software or Inkscape and just give the laser cutter a vector file to cut/engrave. I can do raster images, but they are pretty hit or miss. Expect to spend a while fiddling with settings and test engraving a raster image before doing your actual piece.
It requires maintenance about every 3 months, but that isn't too bad in my experience.
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All that said, I have been able to make some very nice and very intricate things on it. Given the circumstances, I cannot provide pictures, but the last time I used it, I made a pile of 2% scale parachutes for wind tunnel testing. They were cut from parachute cloth and aluminized mylar. They were 16 drouge designs with 2mm x 4mm vents.
The machines do work, if you are willing/capable of getting them set up correctly. As said above, do not expect any support from the manufacturer. You are on your own from the start. I have almost bought one for personal use several times, but the space it takes up is problematic to me.