jjjaworski
Member
I was wondering if anyone has experienced a finial failure on an El Grande pen.
I am attaching before and after pics.
I had a customer contact me about the black finial falling off her pen. The brass threaded insert that was in side is still holding her pen together. Seems odd to me.
I guess just about anything can happen when dealing with all the parts that are used to make pens. She has had the pen for over two years. I will be sending her a replacement finial so she can do a quick fix on her own. I see no sense in spending money to ship both ways for something so simple.
I am attaching before and after pics.
I had a customer contact me about the black finial falling off her pen. The brass threaded insert that was in side is still holding her pen together. Seems odd to me.
I guess just about anything can happen when dealing with all the parts that are used to make pens. She has had the pen for over two years. I will be sending her a replacement finial so she can do a quick fix on her own. I see no sense in spending money to ship both ways for something so simple.