azamiryou
Member
Back on July 31, I was purchasing ER32 collets from Discount-Tools.com. I wanted to get a "full" set, minus the five that came with my collet chuck, and I saw on their web page that they offer discounts for 10+ collets.
I put all the individual collets I needed in my cart, but when I went to check out, I didn't see any discount. So I called and spoke to Xavier, who was very nice and helpful. He understood what I was doing. He said they were out of stock on most of the collets but expected more in about 3 weeks, and offered me a 5% discount on the 21 collets I was ordering, so I placed the order.
Last week he called to let me know the collets were in and to confirm I still wanted them, and they arrived today. Total cost with shipping came to about $10 less than I was expecting, even with the discount.
I was glad for the call to keep me updated, I was expecting I'd just have to wait and wonder until they eventually showed up. Kudos to them for good prices and personable, knowledgeable people giving accurate info. I'll definitely be keeping them in mind for my future tooling needs!
I put all the individual collets I needed in my cart, but when I went to check out, I didn't see any discount. So I called and spoke to Xavier, who was very nice and helpful. He understood what I was doing. He said they were out of stock on most of the collets but expected more in about 3 weeks, and offered me a 5% discount on the 21 collets I was ordering, so I placed the order.
Last week he called to let me know the collets were in and to confirm I still wanted them, and they arrived today. Total cost with shipping came to about $10 less than I was expecting, even with the discount.
I was glad for the call to keep me updated, I was expecting I'd just have to wait and wonder until they eventually showed up. Kudos to them for good prices and personable, knowledgeable people giving accurate info. I'll definitely be keeping them in mind for my future tooling needs!