elyk864
Member
So I am really not the type to complain but this interaction just really rubbed me the wrong way.
Added the below items for context.
1 - Anvil EDC Aluminum
10 - Textured Boxes
1 - Anvil Bushings
1 - Anvil Stainless
1 - Bandsaw Sled
Total price $101.86 (after the $3.89 savings for the pen kits selected and shipping)
I couldn't find a place to input the coupon, which I later found out is a tiny link on the shipping page. I continued through the checkout journey thinking it may be at the very end. Until it just submitted the order and I was done. So I immediately hit up the "Chat" feature to find a solution to the issue, but had a really hard time getting the rep to understand my situation over chat. I was told I couldn't use the pen kit discount of a whopping $3.89 with the 20% coupon I had. So I decided to try and cancel the order then reorder without the penkits since I really didn't need them. I was just going to try them for fun. The rep seemed more focused on just giving me answers but not to what my actual question was. Ultimately I was told I'd have to call to cancel, so I did. Sat on hold for 8+ minutes just to have the rep tell me that I couldn't do anything about it either. All of this happened in less than 25 minutes from placing the order.
I usually order from Exotic because their shipping tends to be a day or two faster to me in AZ. But I decided to order from PennState because of the sled and the coupon I had. But this experience was so poor I will be contemplating future orders.
This isn't intended as a PennState bashing, just expressing my experience. I've had many of transactions in the past go well also.
That is the end of my rant.
Added the below items for context.
1 - Anvil EDC Aluminum
10 - Textured Boxes
1 - Anvil Bushings
1 - Anvil Stainless
1 - Bandsaw Sled
Total price $101.86 (after the $3.89 savings for the pen kits selected and shipping)
I couldn't find a place to input the coupon, which I later found out is a tiny link on the shipping page. I continued through the checkout journey thinking it may be at the very end. Until it just submitted the order and I was done. So I immediately hit up the "Chat" feature to find a solution to the issue, but had a really hard time getting the rep to understand my situation over chat. I was told I couldn't use the pen kit discount of a whopping $3.89 with the 20% coupon I had. So I decided to try and cancel the order then reorder without the penkits since I really didn't need them. I was just going to try them for fun. The rep seemed more focused on just giving me answers but not to what my actual question was. Ultimately I was told I'd have to call to cancel, so I did. Sat on hold for 8+ minutes just to have the rep tell me that I couldn't do anything about it either. All of this happened in less than 25 minutes from placing the order.
I usually order from Exotic because their shipping tends to be a day or two faster to me in AZ. But I decided to order from PennState because of the sled and the coupon I had. But this experience was so poor I will be contemplating future orders.
This isn't intended as a PennState bashing, just expressing my experience. I've had many of transactions in the past go well also.
That is the end of my rant.