Defrending USPS? Unbelievable!

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Chasper

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Joined
Mar 22, 2007
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The US Postal Service is one of the primary suppliers for many of us. Many of the supplies we use come to us in those red, white and blue boxes that our vendors depend on. We use them to ship to each other; we ship our finished products in them. I've never seen myself as a defender of USPS. On the contrary, I've spent 45 years working for companies who make catalogs, web sites, emails and other marketing materials. Over all these years, including a couple terms on a Postal Customers Council, I've been mostly critical of the partnership with USPS. Don't tell the PMG, but I feel a need to do some limited defense of the USPS.

Some direct marketers like PSI use a zone skipping technique to get packages to us. A private logistics company (sometimes UPS and FedEx) picks the packages up from the shipper and transports them to a central aggregating location. From there the private carriers transport them on a non-priority basis to a USPS facility; often to a local post office, sometimes to a postal facility one or two steps up the ladder. For this zone skipping service the shipper pays significantly less than they would pay for any other delivery service. You receive the package 3-14 days later, depending on volume. When overall volume is high they fill up trucks quickly and you get your package quicker. When volume is low they hang onto them for a few days to make it more economical to move them in a fuller load.

When the package does finally arrive at your local post office days later than you expected, it wasn't USPS who had it for several days in transit, they probably received the package the day before they delivered it to you. Despite the fact that online tracking info says it was introduced into the mail stream 10-14 days before it arrived, that does not mean that USPS had it for all that time.
 
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I have noticed with those tracking notices the packages get picked up quickly then seem to sit for several days before they start to move. That does explain it.
 
But do these vendors charge us LESS for shipping? NO! They pocket the savings while we wait and wait. I would rather pay a known fee for a known service. More and more companies are letting the consumer choose the method of shipping, just like we choose the method of payment. I just wish ALL of them would realize that a first-time customer could be a last-time shopper if they have a bad retail experience. That cost savings in shipping could be more costly in the long run. Just my two nickels worth...
 
But do these vendors charge us LESS for shipping? NO! They pocket the savings while we wait and wait. I would rather pay a known fee for a known service. More and more companies are letting the consumer choose the method of shipping, just like we choose the method of payment. I just wish ALL of them would realize that a first-time customer could be a last-time shopper if they have a bad retail experience. That cost savings in shipping could be more costly in the long run. Just my two nickels worth...
I agree, if I pay regular price for shipping then ship it like i paid for, if the company want to take advantage of the zone skipping and save money, then I shoud be able to get that cost savings also knowing full well there could be a delay in shipping.
 
My favorite around here is I wait and wait for a UPS or Fed Ex package. I paid extra for it. Twiddle my thumbs and finally go to the PO. There it is. I paid for UPS or Fed Ex shipping and it gets delivered to the PO by Fed Ex or UPS. . Since it has a street address it took longer for them to find my box. We don't have home PO delivery here. If we lived in a larger city the USPS workers would not worry about trying to find my address they would mark it "Wrong Address" and ship it back. I appreciate the extra effort the USPS employees have put into finding me. but it does enable LAZINESS on the part of UPS and Fed Ex. When I confronted the UPS driver once they claimed no one was at the shop. That week we were open very early and very late everyday with working lunches, they were being lazy nothing else.
 
My favorite around here is I wait and wait for a UPS or Fed Ex package. I paid extra for it. Twiddle my thumbs and finally go to the PO. There it is. I paid for UPS or Fed Ex shipping and it gets delivered to the PO by Fed Ex or UPS. . Since it has a street address it took longer for them to find my box. We don't have home PO delivery here. If we lived in a larger city the USPS workers would not worry about trying to find my address they would mark it "Wrong Address" and ship it back. I appreciate the extra effort the USPS employees have put into finding me. but it does enable LAZINESS on the part of UPS and Fed Ex. When I confronted the UPS driver once they claimed no one was at the shop. That week we were open very early and very late everyday with working lunches, they were being lazy nothing else.
We have the same issues here with UPS and FEDX more so FEDX than UPS, I live in a secure complex (we have gates), and the UPS guy (or person I should say) took the time to ask for the code so he can get in, but FEDX doesn't keep the same person on the route so what they do is pull to the curb out in front wait 5 min to see if anyone drives in the gate, if no one drives in they leave, and mark the package no one was home, we even have an intercom system that goes to each house, but they won't get out of the truck to walk up to the intercom to see if anyone is home.
 
For UPS this is called mail innovations and works for packages that are 15.99oz or less. What UPS doesn't tell the businesses that use this service is that the package may sit at a UPS hub for days until they get a full trailer. Average delivery time is 9-14 days. Now there is a good use for this kind of money saving service, but it should not used for shipping products IMHO. We looked into doing this once we started having the volume of packages a day that this requires. Once I started asking people what they thought or how it worked for them, the idea was dropped and has not been re-visited. I do think it would be fine for bulk mailing out catalogs, but definitely not merchandise.
 
For UPS this is called mail innovations and works for packages that are 15.99oz or less. What UPS doesn't tell the businesses that use this service is that the package may sit at a UPS hub for days until they get a full trailer. Average delivery time is 9-14 days. Now there is a good use for this kind of money saving service, but it should not used for shipping products IMHO. We looked into doing this once we started having the volume of packages a day that this requires. Once I started asking people what they thought or how it worked for them, the idea was dropped and has not been re-visited. I do think it would be fine for bulk mailing out catalogs, but definitely not merchandise.


I agree 100% !!
 
For UPS this is called mail innovations and works for packages that are 15.99oz or less. What UPS doesn't tell the businesses that use this service is that the package may sit at a UPS hub for days until they get a full trailer. Average delivery time is 9-14 days. Now there is a good use for this kind of money saving service, but it should not used for shipping products IMHO. We looked into doing this once we started having the volume of packages a day that this requires. Once I started asking people what they thought or how it worked for them, the idea was dropped and has not been re-visited. I do think it would be fine for bulk mailing out catalogs, but definitely not merchandise.

Mike,

You, like so many other IAP vendors, have such fantastic shipping (and customer support) policies that our community is all but spoiled for it! That fact is NEVER lost on me when I order from you. What it comes down to is I know I'll get my order fast - and I WON'T be worrying who is shipping it to me or if I'll have it in time for my customer's rush order. That's a few extra dollars I would gladly pay EVERY time for that kind of piece of mind! Keep up the good work!
 
But do these vendors charge us LESS for shipping? NO! They pocket the savings while we wait and wait. I would rather pay a known fee for a known service. More and more companies are letting the consumer choose the method of shipping, just like we choose the method of payment. I just wish ALL of them would realize that a first-time customer could be a last-time shopper if they have a bad retail experience. That cost savings in shipping could be more costly in the long run. Just my two nickels worth...
In fact one vendor charges a premium to ship this way.
 
But do these vendors charge us LESS for shipping? NO! They pocket the savings while we wait and wait. I would rather pay a known fee for a known service. More and more companies are letting the consumer choose the method of shipping, just like we choose the method of payment. I just wish ALL of them would realize that a first-time customer could be a last-time shopper if they have a bad retail experience. That cost savings in shipping could be more costly in the long run. Just my two nickels worth...

Back in the day, i.e., the day of the specialty catalog; after the big book catalogs like Montgomery Ward and Sears & Roebuck were gone and specialty books were king; from the 1970s to the late 1990s, package delivery in 10-14 days was good service. Most orders came in by mail and UPS took about a week to get them delivered, USPS took a little longer.

As a cataloger we charged for "shipping and handling." We charged enough to cover the cost of shipping plus the cost of internal warehousing and shipping operations. Quickly we increased the S&H charges to more than actual shipping plus operations. There were a good many years when the profits from S&H charges were greater than the profits from selling merchandise. Slow and expensive shipping was good for the bottom line.

That all changed in the late 1990s. In an effort to grow quickly, internet start-ups went wild in offering free and quick shipping. It was all part of a strategy to burn cash and build up a customer base in a hurry with the assumption that after one became the big dog in a market category it would be possible to dream up some other way to make a profit off all those new customers. Sometimes it even worked, think Amazon.

Always free and fast is not so common any more, but consumer expectations are now that 2-3 days is long enough to wait, and shippers have mostly modified their logistics systems to meet the changed expectations. Paying the actual cost of shipping, plus only a little more, has also become expected. S&H charges with significant profit built in plus slow delivery has thankfully gone the way of the big book catalogs.

I don't remember that turning a nice profit was ever easy back then, but it sure is more difficult now.
 
Always free and fast is not so common any more, but consumer expectations are now that 2-3 days is long enough to wait

I am not so sure i believe this. If we PAY for 2-3 day shipping then we expect it. Other than that We expect reasonable shipping times based on where we are based on where we are and where the shipper is.
 
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