I placed an order from them last night, was just going over my bank statements and noticed that I have 2 identical debits from them and only one order was placed, I went on their site and looks like they are closed to call for the weekend, and the link to email their customer service is not working. Anybody got any ideas on how to fix this or have had similar problems or do I need to wait til monday to sort this out
CSUSA help
- Thread starter Kinger
- Start date
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Whaler
Member
Call them on monday and they will take care of it. Great customer service.
ed4copies
Local Chapter Manager
Or call your credit card company, wait through all the "your call is important to us" messages, then ask them to reverse ONE of the charges.
They WILL do it, but you may be on the phone for an hour.
They WILL do it, but you may be on the phone for an hour.
jcm71
Member
Did you double click your mouse when placing the order?
PenMan1
Member
I have noticed that sometimes with CSUSA, that the "pending" charge will appear twice. Then, when the "pending" charge is actually debited, the second "pending authorization" goes away. I always thought the problem was with my bank.
CSUSA has wonderful customer service, so even if they made a mistake, they will fix it promptly and corteously. I do believe that an "order taker" that I spoke with one Saturday told me that CSUSA was actually closed on weekends, except for phone orders.
CSUSA has wonderful customer service, so even if they made a mistake, they will fix it promptly and corteously. I do believe that an "order taker" that I spoke with one Saturday told me that CSUSA was actually closed on weekends, except for phone orders.
Ok thanks alot, I just went back and double checked my emails from them and it only shows 1 order and 1 shipping confirm so ill give them a call monday, pry just somebody trying to get out of there on friday and i ordered kinda late in the day pry just a double click on the bill. Used the "bosses" card for it so she decided to let me hear all about it
MattTheHat
Member
I'm own a mail order business that takes credit cards. About three times a year I get a call from a customer describing the exact thing you've experienced. In every case I clammered around to investigate as I know the customer is very concerned, and in every case I find that we only charged his card once. Each time I explain this to the customer who probably thinks I'm making it all up. And in every case, it turns out the customer is always charged just once when it's all said and done.
I could go into details of HOW and WHY this happens, but its long and boring. The long and short of it is that a communication error probably caused it. If it makes you feel any better, most merchant systems literally will not allow them to charge the same amount to your card a second time in the same business day, though this is a configuration option that can be changed. I would think most mail order merchants would keep the default so they can't accidentally double charge a customer.
If it were me, I'd call my card company now, and depending on what they say call CSUSA on Monday. But I'm willing to bet it will all automatically resolve itself within three business days. If it was a particularly large order and you will need to be using your card, though, you might want to get it resolved sooner than later as it could cause another transaction somewhere else to get declined for no apparent reason (if the second charge uses up the rest of your available credit).
I've got a feeling this happens far more than anyone realizes, it's just that it's rare a customer happens to log in at the right time to see it happen. All I can say is that in the old days when it was all done on paper, it would take tens days for a problem like this to get resolved.
I hope it all works out without too much trouble for you.
-Matt
I could go into details of HOW and WHY this happens, but its long and boring. The long and short of it is that a communication error probably caused it. If it makes you feel any better, most merchant systems literally will not allow them to charge the same amount to your card a second time in the same business day, though this is a configuration option that can be changed. I would think most mail order merchants would keep the default so they can't accidentally double charge a customer.
If it were me, I'd call my card company now, and depending on what they say call CSUSA on Monday. But I'm willing to bet it will all automatically resolve itself within three business days. If it was a particularly large order and you will need to be using your card, though, you might want to get it resolved sooner than later as it could cause another transaction somewhere else to get declined for no apparent reason (if the second charge uses up the rest of your available credit).
I've got a feeling this happens far more than anyone realizes, it's just that it's rare a customer happens to log in at the right time to see it happen. All I can say is that in the old days when it was all done on paper, it would take tens days for a problem like this to get resolved.
I hope it all works out without too much trouble for you.
-Matt
Mikel@CSUSA
Member
call our customer support whenever you get the chance and we will be sure to try and solve the problem for you.