CSUSA Getting Sloppy?

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skiprat said:
I've never had anything but 'very good' service from CSUSA. If they updated their international shipping calculation thingy so that I didn't have to wait a day for an emailed final cost then they would be in the 'great' catagory and not just 'very good' . :wink:
I'm not sure how many times I've ordered from them, maybe two dozen, but there has only been one minor error. I was sent the correct stuff straight away ( their cost ) and told to keep the stuff they already sent.

I also believe that CSUSA have been a great 'silent sponsor' of IAP in the past during our birthday bashes and we shouldn't be too hasty to point out minor mistakes.
Let's remember that CSUSA was around and quietly supplying us a large variety of stuff long before we had so many 'in house' vendors:wink:
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AND Craft Supply was the usual vendor of choice when we did group buys. I ran several myself and a few were in excess of $6,000 each, that was a LOT of pen kits! :biggrin:

Actually I haven't seen a decent group buy in over a year, I can only guess that things got so complicated or new members don't care about saving money like us old members did! :eek:
 
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Texatdurango said:
skiprat said:
I've never had anything but 'very good' service from CSUSA. If they updated their international shipping calculation thingy so that I didn't have to wait a day for an emailed final cost then they would be in the 'great' catagory and not just 'very good' . :wink:
I'm not sure how many times I've ordered from them, maybe two dozen, but there has only been one minor error. I was sent the correct stuff straight away ( their cost ) and told to keep the stuff they already sent.

I also believe that CSUSA have been a great 'silent sponsor' of IAP in the past during our birthday bashes and we shouldn't be too hasty to point out minor mistakes.
Let's remember that CSUSA was around and quietly supplying us a large variety of stuff long before we had so many 'in house' vendors:wink:
Click to expand...

AND Craft Supply was the usual vendor of choice when we did group buys. I ran several myself and a few were in excess of $6,000 each, that was a LOT of pen kits! :biggrin:

Actually I haven't seen a decent group buy in over a year, I can only guess that things got so complicated or new members don't care about saving money like us old members did! :eek:
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Sounds like we need an experienced volunteer to run one and to show the new members how it is done. Did you not take a step back?:biggrin:
 
Texatdurango said:
[I ran several myself and a few were in excess of $6,000 each, that was a LOT of pen kits! :biggrin:
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$6k ??? Was that all? Our biggest was over $12k. We got smart though and broke it into four orders to CSUSA. Sorting through all of the kits was a major pain in the rear. Required the kitchen table and all of the counters. Here is where I think CSUSA could help. If there is a purchase of one kit and the quantity was six, they would staple all of the little outter bags together. In a 60# box of kits, do you realize how many come apart, and only the top kit had the label. Then there were kits that the total orders for was 30 and the bags were all tightly squeezed into one bag. Before your could start you had to carfully open the bag to verify quantity and then try to put them back in the bag. What would be nice is if CSUSA would put each kit style ordered in a box instead of stapling or bagging them when dealing with large orders.
 
To make things easier, it may be worth talking with CSUSA to see if they would deal with shipping and taking the money.

Maybe see if they would offer 5+ options for a group buy (IE option 1, 10 Jr Statesmen II's, 6 Rb's, 4 Fountain, 5 in each colour option, half postable, half non-postable., option 2, 12 long clickers, 6 in each colour.). Maybe the options in the $100-$200 range. Yes doing it this way will make some people avoid it but you'll open a can of worms if you offer all kits in all coatings in difference quantities.

AK
 
IPD_Mr said:
Texatdurango said:
[I ran several myself and a few were in excess of $6,000 each, that was a LOT of pen kits! :biggrin:
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$6k ??? Was that all? Our biggest was over $12k.......
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Not bad considering it was usualy just four or five of us! :biggrin:

Andrew_K99 said:
To make things easier, it may be worth talking with CSUSA to see if they would deal with shipping and taking the money.

Maybe see if they would offer 5+ options for a group buy (IE option 1, 10 Jr Statesmen II's, 6 Rb's, 4 Fountain, 5 in each colour option, half postable, half non-postable., option 2, 12 long clickers, 6 in each colour.). Maybe the options in the $100-$200 range. Yes doing it this way will make some people avoid it but you'll open a can of worms if you offer all kits in all coatings in difference quantities.

AK
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Shipping and taking the money really isn't the hassle, actually I think that would add to the headache! The hassle or the headache is when you have 43 people involved, each wanting 2 of this, 1 of those and 4 of another, change their order three times before the buy is over and ask for wierd little "favors" like paying part now and the balance in two weeks, etc.

We're generally talking 25% discount on kits and some folks just want to order one or two kits while enjoying the discount then gripe about the flat rate postage for just a couple kits and don't understand why you don't just bend the rules a little for their order!

Other than that, group buys aren't bad! :biggrin:

Actually I'm sorta getting sucked back into making a few kits now and then and am out of most of my favorite kits so I wouldn't mind doing a buy with Craft Supply but I'd have to check the current forum rules first to make sure I could do it the way I like without too many constraints and restrictions.
 
As usual, MR. Butcher (he makes me call him that with emphasis on the MR.) is on top of things, not to mention he is one short of 3,400 posts on IAP.

I did a few CSUSA group buys for the N. Texas folks only a few years ago and earned over 4,500 American Express points on each one. Over $4,500 for just a few people---and even that was a pain in the butt to sort, pack, and ship.

I always called ahead and asked about the in stock status of all the items being purchased. Never had an issue with CSUSA on any of the orders.

If you've never done a group buy you need to do one.
 
You're so right. The worker is the apparent representative/agent of the company he or she works for. The company hired the person to act so. If they don't like what the worker did, they can fire that person. The responsibility still rests with the company, it doesn't follow the worker.

Just my 2 cents worth. CSUSA in this case did correctly, IMHO.
 
I have dealt with CSUSA for many orders and if something has not been correct or arrived broken due to handling by the shipper they have always taken prompt action to correct it. I have found them to always be courteous and more then accommodating. I have even broken a part and they have shipped me the part at no cost.
I think it is important to keep in mind that when ordering we are not the only order and that unfortunately mistakes do occur.
As for being owed anything, I don't think that other then courtesy and quick replacement no company is obligated to give something extra. I think that CSUSA promotes and supports many turning clubs by giving discounts and donating goods for events. I am amazed by how often this type of thread goes off on a tangent with bad undertones or vibes.
 
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