Greg Green
Member
Just wanted to say I continue to be impressed with CSUSA's customer service. I put an order in Monday night to catch the free shipping special on orders over $99. I realized the next morning that I had ordered the wrong plating on a JR Gent for a customer request. I called them 1st thing Tuesday to try to add the correct one to my order but it had already been packed for shipping. The customer service rep (Kevin?) went ahead and took my order and went and shipped the pen separate and didn't charge shipping costs. Granted it was only a few bucks but they sure didn't have to honor the 'free shipping' on my own mistake. And both packages arrived today!
We really do have lots of fantastic vendors available to us (Exotic, Woodturningz, Alumilite, Wissen, etc etc), really makes this hobby enjoyable!!!
We really do have lots of fantastic vendors available to us (Exotic, Woodturningz, Alumilite, Wissen, etc etc), really makes this hobby enjoyable!!!