Cheer Craft Supplies USA

[wortmanb]

I emailed them Monday to ask if it was possible to purchase just a black titanium trim ring for a Jr. Gent II, since I managed to lose one (I think it rolled under some piece of equipment somewhere in my garage) while un-bagging the first kit.

A day later, I received a reply saying that one was in the mail to me at no charge.

That's how you make and keep a loyal customer. No fussing about, just serve them well. Fortunately, my list of vendors I enjoy working with is growing rather than shrinking!

 

[bobjackson]

I've always had good service from them.

 

[Splinter]

CSUSA has the best customer service of any company I have ever purchased from. I purchased a Nova DVR XP lathe from them and the tool rest was defective. I called them and they sent me a $60 Robust tool rest even before I returned the bad tool rest no questions asked. Great people.:good::good:

 

[Lenny]

So you are the one that got it!

I emailed them as well ... a customer ... well technically they aren't a customer until they buy something ... pulled a Jr. Gent II apart on me instead of unscrewing it and in the process striped the threads!

CSUSU said they didn't have any spares at this time! :frown:

I agree with you though, they have excellent service!