I was looking for a special blank and came across Dillon Woodworking on the net and ordered a blank from him. The blank came in perfect condition but I was unaware the Sierra super click took a longer blank than the normal Sierra. I contacted Larry Dillon and he knew right away I needed a longer blank and made it before any payment was received and in fact made two for my trouble. I was the one that ordered the wrong blank and his company did everything correctly. Great customer service.