Indiana_Parrothead
Member
I want to send out a CHEER for Richard at R and B Crafts. I resently purchased six Tru-Stone blanks from Richard. They had very fast shipping, which is good as we all can't wait to get new turning supplies and blanks that we have ordered.
As soon as I got the blanks I started working with the White with Black Web blank for a full size Emperor pen. As I started turning I noticed small pink/red spots in the blank, there was about 5-6 of them. Many of them turned out but one did not.
I contacted Richard to let them know about it so he could contact his supplier and let them know about the problem. I was actually not expecting a replacement becasue Richard sent a free Tru-Stone blank with the order, and one with the order before that.
Richard responded back that not only was he going to replace the blank but also provide me with a new set of tubes so I don't have to turn off the bad blank. There was not questions asked, this to me is outstanding customer service.
This is a guy who stands behind his products and I will be buying from him in the future for sure.
Mike
As soon as I got the blanks I started working with the White with Black Web blank for a full size Emperor pen. As I started turning I noticed small pink/red spots in the blank, there was about 5-6 of them. Many of them turned out but one did not.
I contacted Richard to let them know about it so he could contact his supplier and let them know about the problem. I was actually not expecting a replacement becasue Richard sent a free Tru-Stone blank with the order, and one with the order before that.
Richard responded back that not only was he going to replace the blank but also provide me with a new set of tubes so I don't have to turn off the bad blank. There was not questions asked, this to me is outstanding customer service.
This is a guy who stands behind his products and I will be buying from him in the future for sure.
Mike