SuperDave
Member
I use to bank with Washington Mutual. Free Checking and great customer service.
Then WM got sideways with the Home Loan debacle and was acquired by Chase.
I noticed that my checking account was incurring a monthly "Transaction Fee" for the last several months, so I went in and asked why my "Free" Checking" account was incurring a significant monthly fee.
I was immediately ushered to another desk, where after about 5 minutes of scanning her computer monitor, I was told, "I see you have been a WM client for a long time." "Yes, about 30 years." I was then told that my account had been changed to a different account type; one that required "Direct Deposit" and a "minimum balance of $5K."
So, I asked why I was not informed of this and was told that "Chase is implementing a lot of these type of changes." "Not good enough", I said. So, I asked for several thousand dollars in cash, leaving about $100 in the account to cover outstanding transactions, and informed her I would close out the account within a week.
The manager was brought into the discussion and wanted to know "what can we do to earn your business?" "Give me my cash, now!" The manager disappears.
While she is gone, the woman I was initially working with, informs me that "a lot of customers are leaving since Chase took over." "Your safest move is to join a Credit Union."
The manager returns about 10 minutes later, cash in hand. While counting out my cash, she want to know "what we can do to solve this."
"Nothing. Chase doesn't care about me and I don't care about Chase." "Thank you." Then I got up, ADJUSTED MY CUP, and left.
Banking maggots and leaches... worse than Used Car Salesmen... my apologies to the Used Car Salesmen.
Rant over... you can return to your regularly scheduled programming.
Then WM got sideways with the Home Loan debacle and was acquired by Chase.
I noticed that my checking account was incurring a monthly "Transaction Fee" for the last several months, so I went in and asked why my "Free" Checking" account was incurring a significant monthly fee.
I was immediately ushered to another desk, where after about 5 minutes of scanning her computer monitor, I was told, "I see you have been a WM client for a long time." "Yes, about 30 years." I was then told that my account had been changed to a different account type; one that required "Direct Deposit" and a "minimum balance of $5K."
So, I asked why I was not informed of this and was told that "Chase is implementing a lot of these type of changes." "Not good enough", I said. So, I asked for several thousand dollars in cash, leaving about $100 in the account to cover outstanding transactions, and informed her I would close out the account within a week.
The manager was brought into the discussion and wanted to know "what can we do to earn your business?" "Give me my cash, now!" The manager disappears.
While she is gone, the woman I was initially working with, informs me that "a lot of customers are leaving since Chase took over." "Your safest move is to join a Credit Union."
The manager returns about 10 minutes later, cash in hand. While counting out my cash, she want to know "what we can do to solve this."
"Nothing. Chase doesn't care about me and I don't care about Chase." "Thank you." Then I got up, ADJUSTED MY CUP, and left.
Banking maggots and leaches... worse than Used Car Salesmen... my apologies to the Used Car Salesmen.
Rant over... you can return to your regularly scheduled programming.